HP Proactive Insight experience makes managing complex IT infrastructures far simpler than ever before. It brings together manageability and serviceability to provide a unique, end-to-end solution. By utilizing innovative, automated monitoring tools, such as Insight Online, and Proactive Care Services, you are able to prevent problems and minimize unplanned downtime. The experience also features direct access to an Advanced Solution Center for expert advice and faster resolution of issues.
The combination of Insight Online and Proactive Care Services delivers a “best–in-class” support solution. HP customers have experienced the following benefits:
- 66% Less unplanned downtime1
- 43% Fewer unplanned downtime incidents1
- 50% Reduction in service call time1
- $112,000 annual savings1
View this 5 minutes white board videos to better understand of the Proactive Insight Experience.
Explore the solutions to learn how the Proactive Insight experience can help you prevent problems and minimize downtime in your environment.
- Access your IT environment anytime, anywhere from your own personalized online dashboard with Insight Online.
- Besides monitoring the performance of your IT environment, you are able to access warranties, contract coverage and asset tracking.
- Recommendations for seamless upgrades with twice a year firmware/patch assessment with Proactive Care
- Identify and prevent problems with 4 custom trends/incident reports per year
- Priority access to advanced specialist who manages your calls from start to finish
- Reduce manual operations and potential human error by automating steps in your IT world with Insight Remote Support 7.x most recent release.
- Leverage 24x7 hardware monitoring
- Phone home support for fast, accurate diagnosis