The HP IMC Service Operation Manager (SOM) Software platform is an Intelligent Management Center (IMC) module that focuses on operations and management flow to provide full IT lifecycle management adhering to ITIL v3.0 including services like policy design, operation, and configuration improvement.

The IMC SOM Software provides controls, measures, and audit capabilities for configuration changes, fault identification, and recovery, reducing IT manual involvement and cost by allowing end users to recognize known network issues and track service requests.

What's New

  • Real-time, accurate configuration database.
  • Integration with alarming and configuration center.
  • Centralized knowledge base for self-resolution of network issues.
  • Complete service operation flow management.

Features

Lifecycle Management of IT Network Operations

  • The HP IMC Service Operation Manager (SOM) Software provides lifecycle management of IT network operations from ticket creation to status checks to execution and resolution.
  • End users can manage and recognize their own network issues and track service requests, reducing overall IT involvement.
  • Configuration management allows for the automated and manual setting of control mechanisms and audit configuration changes.
  • Integration with alarming reduces maintenance by enabling problem recognition, improving network efficiency, stability, and quality.

Customization of Networking Experience

  • The HP IMC Service Operation Manager (SOM) Software tailors flow management to operations management based on predefined templates appropriate for an organization.
  • Leverage a centralized knowledgebase for issue resolution and problem identification.
  • Easily interfaces between end users and administrators to reduce IT time in both operations and management.

Download the module

Important note

You must have the Enterprise or Standard version of IMC installed prior to installing the Service Operation Management module.

Get the Module

NO, I don't I have Enterprise or Standard installed.

Get a Platform button

HP IMC Service Operation Management Software

Management

  • Complete service operation flow management — HP IMC Service Operation Management (SOM) Software provides lifetime management of IT network operations, from ticket creation, status checks, and execution to resolution, close, and after-audit operations
  • Integration with configuration management — allows you to set control mechanisms and audit configuration changes; along with IMC, SOM supports the automation of process-driven change management capabilities; by completing the review stage of the SOM process, in keeping with the trigger operation of IMC configuration settings, the process can be based on IMC configuration abilities, and automated or scheduled to fulfill the change after audit
  • Integration with alarming — reduces maintenance by enabling problem recognition, analysis, and resolution; this integration provides a closed-loop management of alarms, including alarm fixes, scheme design, scheme checks, implementation, and confirmation; with the reference of a knowledge base and historical schemes, IMC SOM software can provide resolution suggestions to reduce break time, and improve network efficiency, stability, and quality
  • Real-time and accurate CMDB — provides problem identification, analysis, and resolution by organizing IT assets into logical data types for IT service management; SOM software uses CMDB and allows custom extensions of the configuration item (CI) types, as well as the creation of new CI types, such as network assets, desktop assets, software assets, documents, and service operators
  • Flexible and customizable flow management — allows you to tailor your operations management; based on predefined templates, users can quickly define flows that are appropriate for their organizations, including the allocation of priorities, and assign operators to each flow; customization can also incorporate script languages to create or customize the flow template
  • Centralized knowledge base — is created as resolutions to previous issues are recorded, providing quicker problem identification and resolution for future issues; efficient knowledge sharing improves productivity and reduces IT involvement
  • Service desk enablement — provides a unique interface between end users and operators to further reduce IT time in operations and management; each user can have unique content to both recognize known issues and to generate, assign, and track service tasks and flows; all IMC SOM software functions can be integrated with the service desk
  • IMC SOM software process designer — allows for customization of the ITIL process template, which can be then uploaded to the IMC SOM software; also includes a process design and task design view

Warranty and support

HP IMC Service Operation Management Software

HP IMC Service Operation Management Software Module E-LTU (JG139AAE)
Minimum system requirements Server:
Intel® Pentium® 4 3.0 GHz
4 GB RAM memory
50 GB storage
10/100 MB NIC
Different sized networks require different disk space

Client:
Intel® Pentium® 4 2.0 GHz
2 GB RAM memory
50 GB storage
10/100 MB NIC
48X CD-ROM drive, video card supporting 1024 x 768 resolution, and sound card
System requirements, recommended Server:
3.0 GHz Intel® Xeon® or Intel® Core™2 Duo processor or equivalent
4 GB RAM memory
100 GB storage
10/100 MB NIC
Software (required) Server:
Operating system: Windows Server 2008 with Service Pack 2
Windows Server 2008 X64 with Service Pack 2
Windows Server 2008 R2 with Service Pack 1
Windows Server 2012 with KB2836988
Windows Server 2012 R2
Red Hat Enterprise Linux 5 (Enterprise and Standard versions only)
Red Hat Enterprise Linux 5 X64 (Enterprise and Standard versions only)
Red Hat Enterprise Linux 5.5 (Enterprise and Standard versions only)
Red Hat Enterprise Linux 5.5 X64 (Enterprise and Standard versions only)
Red Hat Enterprise Linux 5.9 (Enterprise and Standard versions only)
Red Hat Enterprise Linux 5.9 X64 (Enterprise and Standard versions only)
Red Hat Enterprise Linux 6.1 X64 (Enterprise and Standard versions only)
Red Hat Enterprise Linux 6.4 X64 (Enterprise and Standard versions only)
Database:
Microsoft SQL Server 2008 Service Pack 3 (Windows only)
Microsoft SQL Server 2008 R2 Service Pack 2 (Windows only)
Microsoft SQL Server 2012 Service Pack 2 (Windows only)
Microsoft SQL Server 2014 (Windows only)
Oracle 11g Release 1 (Linux only)
Oracle 11g Release 2 (Linux only)
MySQL Enterprise Server 5.1 (Linux and Windows) (Up to 1000 devices are supported)
MySQL Enterprise Server 5.5 (Linux and Windows) (Up to 1000 devices are supported)
MySQL Enterprise Server 5.6 (Linux and Windows) (Up to 1000 devices are supported)
Recommended software Server:
Windows® Server 2003 with Service Pack 2
Windows® Server 2003 X64 with Service Pack 2 and KB942288
Windows® Server 2003 R2 with Service Pack 2
Windows® Server 2003 R2 X64 with Service Pack 2 with KB942288
Windows® Server 2008 with Service Pack 2
Windows® Server 2008 X64 with Service Pack 2
Windows® Server 2008 R2 with Service Pack 1
Windows® Server 2008 R2 X64 with Service Pack 1
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5 X64
Red Hat Enterprise Linux 5.5
Red Hat Enterprise Linux 5.5 X64
Red Hat Enterprise Linux 6.1 X64
Browser supported IE 8.0 or later is recommended
Firefox 3.6 or later is recommended
Hypervisor VMware Workstation 6.5.x
VMware Workstation 9.0.x
VMware ESX Server 4.x
VMware ESX Server 5.x
Windows Server 2008 R2 Hyper-V
Windows Server 2012 Hyper-V
Physical characteristics
What's included
What's in the box License Enablement, Electronic Delivery
Warranty Not applicable;Electronic and telephone support: limited electronic and telephone support is available from HP refer to www.hp.com/networking/support for details on the support provided and the period during which support is available;Software releases: refer to www.hp.com/networking/support for details on the software releases provided and the period during which software releases are available for your product(s)

There are currently no accessories

HP IMC Service Operation Management Software

HP Care Packs for HP Networking

There are currently no care packs

HP Networking Services

Services that add value to your business

The warranties on HP Networking products provide a robust foundation for ongoing network support, but many customers have advanced support needs. Today's enterprise businesses, regardless of their size, are under increasing pressure to reduce the cost and complexity of supporting their network infrastructures. Demand for new services from businesses and their end users is constantly increasing. HP offers an affordable, comprehensive portfolio of networking services for organizations of all sizes. HP has a unique services advantage you can benefit from, and HP is the only vendor in the IT industry that can provide integrated and consistent support for your entire technology infrastructure worldwide, including networking, servers and storage, and imaging and printing, as well as desktop and mobile computing, to help you grow your business with expert support that is affordable, personal, and scaled to your needs. HP Networking's implementation and design centers simplify your network planning, while HP Technology and Enterprise Services deliver choice and flexibility.

HP provides a full range of custom services to meet the end-to-end networking needs of our customers. HP Network Lifecycle Services form the core foundation of network consulting, assessments, planning, design, integration, deployment, and management. They are available as standalone services or can be crafted to deliver solutions across the services portfolio, spanning network performance, network security and risk management, global deployment, data center networking, wireless LAN/mobility, and Unified Communications and Collaboration.

Additional Support and Services

To get more details about the HP Services available in your country, please visit Networking Services

Resources

1 results
No content available for the current selections and/or search text.

Search Hints

  • Text entered will search within the current high-level category (Switches or Wireless for example)
  • Results are based on matches within the title and any product associations
  • The search is not case sensitive
  • Separate terms or phrases with a space, no commas
  • Use quotes to search for an exact phrase. Ex: "converged infrastructure"
  • You may mix and match single terms and phrases. Ex: "converged infrastructure" 5400
Analyst Reports  (0)
Type
Size Date
Brochures  (0)
Type
Size Date
Case Studies  (0)
Type
Size Date
Configuration  (0)
Type
Size Date
Diagram Tools  (0)
Type
Size Date
Firmware & Release Notes  (0)
Type
Size Date
Installation  (0)
Type
Size Date
Planning & Design  (0)
Type
Size Date
Product Specifications / FAQs  (0)
Type
Size Date
Programming & Development  (0)
Type
Size Date
Related Links  (0)
Type
Size Date
Safety & Regulatory  (0)
Type
Size Date
Service & Maintenance  (0)
Type
Size Date
User Guides  (0)
Type
Size Date
White Papers  (0)
Type
Size Date
Search results (0) Type Size Date