HP IMC Service Operation Management Software

Product overview

HP Intelligent Management Center (IMC) software is a modular, comprehensive resource management platform. With its extensive device support, IMC software provides true end-to-end management for the entire network, as well as the open operation cycle.

HP IMC Service Operation Management (SOM) Software is a module for the IMC platform which focuses on operations and management flow to provide full IT lifecycle management. It allows IT organizations to adhere to ITIL v3.0, including IT services such as policy design, operation, and improvement.

Through flow management, IMC SOM Software provides controls, measures, and audit capabilities for configuration changes, fault identification, and recovery. Based on a unified configuration management database (CMDB), it provides configurable flows and options for self-service, as well as management of asset configuration, change, fault events, problem recognition, and auto-generation of a knowledge base. This capability reduces IT involvement by allowing end users to recognize known network issues as well as to create and track service requests. SOM integrates with the HP IMC platform to correlate information about network performance, traffic flows, and user controls.
  • Real-time and accurate CMDB
  • Complete service operation flow management
  • Integration with alarming
  • Integration with configuration center
  • Centralized knowledge base

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Important note

You must have the Enterprise or Standard version of IMC installed prior to installing the Service Operation Management module.

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HP IMC Service Operation Management Software

Management

  • Complete service operation flow management — HP IMC Service Operation Management (SOM) Software provides lifetime management of IT network operations from ticket creation, status checks, and execution to resolution, close, and after-audit operations.
  • Integration with configuration management — IMC SOM integrates with HP IMC configuration management to set control mechanisms and audit configuration changes. Along with IMC, it supports the automation of process-driven change management capabilities. By completing the review stage of the SOM process, in keeping with the trigger operation of IMC configuration settings, the process can be based on IMC configuration abilities, and automated or scheduled to fulfill the change after audit.
  • Integration with alarming — IMC SOM integrates with the IMC platform alarm functions for problem recognition, analysis, and resolution to reduce maintenance. This provides a closed-loop management of alarms, including alarm fixes, scheme design, scheme checks, implementation, and confirmation. With the reference of a knowledge base and historical schemes, IMC SOM Software can provide resolution suggestions to reduce break time, and improve network efficiency, stability, and quality.
  • Real-time and accurate CMDB — IMC SOM Software provides problem identification, analysis, and problem resolution by organizing IT assets into logical data types for IT service management. SOM Software uses CMDB and allows custom extensions of the configuration item (CI) types, as well as the creation of new CI types such as network assets, desktop assets, software assets, documents, and service operators.
  • Flexible and customizable flow management — IMC SOM Software provides flow customization, so that organizations can tailor their operations management. Based on predefined templates, users can quickly define flows that are appropriate for their organizations, including the allocation of priorities, and assign operators to each flow. Customization can also incorporate script languages to create or customize the flow template.
  • Centralized knowledge base — As resolutions to previous issues are recorded, IMC SOM Software will generate a knowledge base to provide quicker problem identification and resolution for future issues. Efficient knowledge sharing improves productivity and reduces IT involvement.
  • Service desk enablement — The service desk provides a unique interface between end users and operators to further reduce IT time in operations and management. Each user can have unique content to both recognize known issues and to generate, assign, and track service tasks and flows. All IMC SOM Software functions can be integrated with the service desk.
  • NEW IMC SOM Software process designer — The process designer allows for customization of the ITIL process template which can be then uploaded to the IMC SOM Software. It also includes a process design and task design view.

Warranty and support

HP IMC Service Operation Management Software

HP IMC Service Operation Management Software Module E-LTU (JG139AAE)
Minimum system hardware Pentium 4 3.0Ghz processor processor
4 GB RAM memory
50 GB storage
10/100 MB NIC
Different sized networks require different disk space.
Recommended system hardware 3.0 GHz Intel® Xeon® or Intel® Core™2 Duo processor or equivalent processor
4 GB RAM memory
100 GB storage
10/100 MB NIC
Recommended software Windows® Server 2003 with Service Pack 2
Windows® Server 2003 X64 with Service Pack 2 and KB942288
Windows® Server 2003 R2 with Service Pack 2
Windows® Server 2003 R2 X64 with Service Pack 2 with KB942288
Windows® Server 2008 with Service Pack 2
Windows® Server 2008 X64 with Service Pack 2
Windows® Server 2008 R2 with Service Pack 1
Windows® Server 2008 R2 X64 with Service Pack 1
Red Hat Enterprise Linux 5
Red Hat Enterprise Linux 5 X64
Red Hat Enterprise Linux 5.5
Red Hat Enterprise Linux 5.5 X64
Red Hat Enterprise Linux 6.1 X64
Client requirement
Minimum system hardware Pentium 4 2.0Ghz processor processor
2 GB RAM memory
50 GB storage
10/100 MB NIC
48X CD-ROM drive, video card supporting 1024 x 768 resolution, and sound card
Recommended system hardware 2.0 GHz Intel® Pentium® III or equivalent processor
2 GB RAM memory
50 GB storage
10/100 MB NIC
48X CD-ROM drive, video card supporting 1024 x 768 resolution, and sound card
Browsers IE 8.0 or later is recommended
Firefox 3.6 or later is recommended
Additional requirements Database: Microsoft SQL Server 2005 Service Pack 3 (Windows only) Microsoft SQL Server 2008 Service Pack 3 (Windows only) Microsoft SQL Server 2008 Service Pack 3 (64-bit) (Windows 64-bit only) Microsoft SQL Server 2008 R2 Service Pack 1 (Windows only) Microsoft SQL Server 2008 R2 Service Pack 1 (64-bit) (Windows 64-bit only) Oracle 11g Release 1 (Linux only) Oracle 11g Release 2 (Linux only) Oracle 11g Release 2 (64-bit) (Linux only) MySQL Enterprise Server 5.1 (Linux and Windows)(Up to 1000 devices are supported) MySQL Enterprise Server 5.5 (Linux and Windows)(Up to 1000 devices are supported)
Notes For fewer than 500 nodes, 1 CPU is enough; from 500 to 2,000 nodes, there should be 2 CPUs or 1 dual-core CPU; for more than 2,000 nodes, there should be 4 CPUs or 2 dual-core CPUs; for more than 5,000 nodes, a hierarchy architecture should be used.

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HP IMC Service Operation Management Software

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The warranties on HP Networking products provide a robust foundation for ongoing network support, but many customers have advanced support needs. Today's enterprise businesses, regardless of their size, are under increasing pressure to reduce the cost and complexity of supporting their network infrastructures. Demand for new services from businesses and their end users is constantly increasing. HP offers an affordable, comprehensive portfolio of networking services for organizations of all sizes. HP has a unique services advantage you can benefit from, and HP is the only vendor in the IT industry that can provide integrated and consistent support for your entire technology infrastructure worldwide, including networking, servers and storage, and imaging and printing, as well as desktop and mobile computing, to help you grow your business with expert support that is affordable, personal, and scaled to your needs. HP Networking's implementation and design centers simplify your network planning, while HP Technology and Enterprise Services deliver choice and flexibility.

HP provides a full range of custom services to meet the end-to-end networking needs of our customers. HP Network Lifecycle Services form the core foundation of network consulting, assessments, planning, design, integration, deployment, and management. They are available as standalone services or can be crafted to deliver solutions across the services portfolio, spanning network performance, network security and risk management, global deployment, data center networking, wireless LAN/mobility, and Unified Communications and Collaboration.

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