HP MSM Controller Series

Product overview

Working in unison with HP MSM and Unified Access Points, the IEEE 802.11ac-ready HP MSM Controller Series delivers a high-performance networking solution. The enhanced controller architecture scales to new WLAN standards without requiring a controller replacement. The MSM controllers provide advanced radio resource management (RRM), including client load balancing and interference mitigation. The MSM wireless controllers support a fast-roaming capability.

Wireless security is comprehensive with integrated wireless IDS and support for internal and external authentication, authorization, and accounting (AAA) servers; a built-in stateful firewall; per-user VLAN mapping; and authentication.

  • Ease of use, scalability, and redundancy
  • Enhanced architecture for flexible network design
  • IEEE 802.11a/b/g/n AP and access device support
  • Comprehensive WLAN security
  • Appliance and blade form factors

QuickSpecs

What's new

Work in unison with the HP access points to deliver a cost effective high-performance networking solution for the mid-size enterprise campus.

  • Support for environments using bonjour services
  • Bonjour gateway - allows discovery of Bonjour services located in a different layer 3 network
  • HP Zerocast - Eliminates Bonjour multicast traffic from the WLAN enabling scalable deployment of Apple devices with no performance impact on the Wi-Fi network
  • Bonjour access control - Enables filters to be applied inbound and outbound (on the AP) to SSIDs, groups of or specific APs
  • User based filtering can block Bonjour traffic until the user is authenticated

Management

  • Wi-Fi Clear Connect — provides a system-wide approach to delivering WLAN reliability by proactively determining and adjusting to changing RF conditions; optimizes WLAN performance by detecting interference from Wi-Fi and non-Wi-Fi sources using spectrum analysis capabilities built into specific access points (refer to the HP Access Point - Controller compatibility matrix), identifying rogue activity, and making decisions at a system-wide level
  • Advanced radio resource management
    • Automatic radio power adjustments — include real-time power adjustments based on changing environmental conditions and signal coverage adjustment
    • Automatic radio channel — provides intelligent channel switching and real-time interference detection
    • Intelligent client load balancing — determines the number of clients across neighboring APs and adjusts client allocation to balance the load
    • Airtime fairness — helps ensure equal RF transmission time for wireless clients
  • Spectrum analysis
    • Power/frequency spectrum analysis — measures noise from IEEE 802.11 remote sources
    • Signal detection/classification — identifies source of RF interference, for example, Bluetooth, cordless phones, and microwave ovens
    • Evaluation of channel quality — helps detect severe channel degradation and improves the reporting of poor RF performance
  • Remote configuration and management — are available through a secure Web browser, command-line interface (console port or SSH), SOAP, or SNMP
  • Management interface control — allows interfaces to be enabled or disabled depending on security preferences
  • Management VLAN — segments traffic to and from management interfaces, including CLI, Web browser interface, and SNMP
  • RADIUS accounting support — separates RADIUS accounting server support per SSID; provides detailed session, usage, and billing information for each client activity
  • Logging — provides local and remote logging of events via SNMP (v2c and v3) and syslog; provides log throttling and log filtering to reduce the number of log events generated
  • Controller networking — includes IEEE 802.1d-compliant bridging and Bridge MIB (RFC 4188), which is supported only on a primary bridge interface; stateful firewall; PPPoE Client (RFC 2516); ICMP (RFC 792); IEEE 802.1q VLAN tagging; NAT (RFC 1631); CIDR (RFC 1519); L2TP and PPTP servers for wireless clients; VPN client, which establishes PPTP or IPSec tunnels to other devices; and IGMP snooping (IGMP proxy v1 and v2), which is supported on the wireless interfaces of APs
  • DHCP support — includes RFC 2131 and RFC 3046 (DHCP Relay Option-82) for server and built-in DHCP client for client
  • Band steering — redirects 5 GHz-capable clients automatically to the less-congested 5 GHz spectrum
  • Controller management — provides secure Web browser (SSL and VPN), command-line interface, SOAP, SNMP v2c and v3, MIB-II with traps, RADIUS Authentication Client MIB (RFC 2618), and RIPv2 MIB Extension (RFC 1724); implements scheduled configuration and firmware upgrades from a central server; offers per-user activity records by time used or data transferred; supports remote syslog
  • Automated work flows
    • Initial controller settings — define basic operational settings for the controller, for example, network connections, security settings, and system time
    • Wireless network for employees — enables setup of a new wireless network for employees, for example, network and security settings, and basic voice and video settings
    • Wireless network for guests — provides wireless access for guest users, for example, network and security settings specific to guest access
  • Support for Bonjour services
    • Bonjour gateway — allows discovery of services located in a different layer-3 network.
    • Bonjour multicast manager — eliminates Bonjour multicast traffic from the WLAN enabling scalable deployment of Apple devices with no performance impact on the Wi-Fi network.
    • Bonjour access control — enables filters to be applied inbound and outbound (on the AP) to SSIDs, groups of or specific APs. User based filtering can block Bonjour traffic until the user is authenticated.
  • HP Intelligent Management Center and Wireless Services Manager Software — provide centralized management for discovery, logging, status, and configuration management
  • Unified network visibility — provides visibility between a wired and wireless network using IEEE 802.1AB Link Layer Discovery Protocol (LLDP) and sFlow
  • Diagnostics — records association, authentication, and DHCP events in client event log; includes a packet capture tool for Ethernet and IEEE 802.11 interfaces (PCAP format), a wireless client data rate matrix, and a client status page; complete session logging provides detailed information for problem identification and resolution

Firewall

  • Stateful firewall — enforces firewall policies to control traffic and filter access to network services; maintains session information for every connection passing through it, enabling the firewall to control packets based on existing sessions
  • NAT/PAT — choice of dynamic partial address translation (PAT) or static network address translation (NAT) preserves a network's IP address pool or conceals the private address of network resources, such as Web servers, which are made accessible to users of a guest or public wireless LAN
  • Authenticated network access — authenticates users with an internal or external RADIUS server or Microsoft® Active Directory before allowing full network connectivity

Quality of Service (QoS)

  • Rate limiting — supports per-wireless client ingress-enforced maximums and per-wireless client, per-queue guaranteed minimums
  • Centralized traffic — Layer 2 and Layer 3 QoS settings are maintained when using Mobility Traffic Manager or guest access

Mobility

  • HP MSM solutions enhanced for businesses — delivers services for a range of vertical markets, including healthcare, hospitality, education, manufacturing, transportation, and service providers
  • Powerful security capabilities — robust identity- and role-based user account profiles use internal or external AAA services
  • Solutions that cover the most important WLAN applications — deliver rich application support, including guest access, location-based services, Voice over Wi-Fi (VoWi-Fi), hotspot, surveillance, and secure point of sale
  • Capacity that scales from small office to large campus — deploy wireless LANs (WLANs) efficiently with the MSM720 controller, which supports 10 to 40 APs; and the MSM760, MSM765 zl and MSM775 zl controllers, which control 40 to 200 APs
  • Premium Mobility scalability features
    • Virtual Controller — Managed by a single IP address the MSM76x and MSM775 zl each support a team of up to 800 APs and five controllers and the MSM720 a team of up to 40 APs across two controllers (a team requires the same controller type)
    • N+1 redundancy — teaming provides N+1 redundancy
    • Seamless failover — APs can fail-over without rebooting, preserving mobility services when client traffic is bridged locally at the AP
    • 64 VSC profiles — up to 64 defined profiles
  • Mobility Traffic Manager — flexible and multiple network distribution schemes address a range of business needs; policies for user network and security profiles are consistently applied and enforced; wireless traffic can be directed anywhere in the network as required; enterprise businesses can easily migrate to the MSM mobility solution, preserving prior network designs
  • Controller client access control — provides SSL-protected universal access method, MAC address authentication, and IEEE 802.1x authentication; Web proxy server; support for centralized portal; AAA Security; WPA and WPA2 encryption; client-fixed IP address spoofing; per-site and per-user access lists; white list and black list support; bandwidth limiting per user, per VLAN, or per VSC; and concurrent users (250 for the MSM720, and 2,000 for the MSM760, MSM765 zl and MSM775 zl controllers)
  • Simplified management with central control — reduces the time and complexity of managing a wireless network; the solution controls up to hundreds of APs (depending on the controller) from a single management interface and helps ensure that a consistent set of services is delivered throughout the wireless network; the controllers push authentication, encryption, QoS enforcement, and access policies to the access points, delivering intelligence to the edge of mobile networks
  • Services — provides standard Layer 2 roaming and VoWLAN support on all controllers, advanced fast roaming on mobility controllers, plug-and-play AP management, and public and guest Internet access
  • Advanced fast roaming (requires mobility controller or upgrade) — provides WPA2 Opportunistic Key Caching through controller support and inter-/intra-subnet roaming and seamless roaming (less than 50 ms roaming delay) support for Voice-over-Wi-Fi deployments

Security

  • Integrated IDS support (Premium Mobility version required)
    • Automated AP and client classification — reduces manual effort (administrator can override AP classification)
    • Comprehensive detection capabilities — detects a wide range of attacks
    • Flexible event reporting — enables configuration of which events will result in notifications
    • Location tracking capabilities — helps identify the location of a rogue device
    • Flexible deployment models — supports time slicing or dedicating a radio to detect full time
  • Secure shell — encrypts all transmitted data for secure remote CLI access over IP networks
  • Secure Sockets Layer (SSL) — encrypts all HTTP traffic, allowing secure access to the browser-based management GUI in the switch
  • IEEE 802.1X, Active Directory, and RADIUS network logins — control wireless network access for authentication and accountability using IEEE 802.1x, Microsoft Active Directory, and RADIUS
  • RADIUS-based MAC authentication — authenticates a wireless client with a RADIUS server based on the MAC address of the client; this is useful for clients with minimal or no user interface
  • Web-based authentication — provides a Web browser-based environment to authenticate clients that may not support the IEEE 802.1X supplicant
  • IEEE 802.1x supplicant on MSM APs — helps prevent deployment of rogue networking equipment
  • Secure management access — securely encrypts all access methods (CLI, GUI, or MIB) through SSH v2c, SSL, and/or SNMPv3

Policy management

  • Standards-based authentication support for Microsoft Active Directory and IEEE 802.1X — seamlessly integrates into existing authentication services or uses the built-in database
  • Integration with HP IMC Network Management software — helps ensure consistent policy enforcement across wired and wireless networks

Connectivity

  • 10GbE connections to the switch fabric (MSM765 zl and MSM775 zl Premium Mobility controller only) — two 10GbE wire-speed internal connections help ensure that the network connections from the application to the switch backplane will not limit application performance
  • IPv6 wireless client traffic forwarding — is supported for Layer 2 and Layer 3 mobility (MTM) and for client traffic directly bridged at the AP
  • IEEE 802.3ad Link Aggregation Control Protocol (LACP) and HP port trunking (MSM720 controller only) — support up to six ports bonded via LACP; support manually configured trunks between an HP switch and the controller

Comprehensive portfolio

  • Access point support — Refer to the HP Access Point—Controller Compatibility Matrix (refer to http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA5-0345ENW&cc=us&lc=en).

Performance

  • High-performance processor system
    • MSM720 controllers — Freescale Dual Core 800 MHz P1020 Processor, 256 KB cache, 1G byte DDR3 memory
    • MSM760 controllers — Intel® Core™ 2 Duo Processor E6400, 2.13 GHz, 2 MB cache
    • MSM765 zl controller — Intel Core 2 Duo Processor T7500, 2.2 GHz, 4 MB cache
    • MSM775 zl controller — Intel Ivy Bridge Dual Core CPU Core i3-3120ME, 2.4GHz, 3MB cache
  • Memory subsystems
    • MSM720 controllers — 1 GB of DDR3 memory
    • MSM760 controllers — 2 GB of DDR2 memory
    • MSM765 zl controller — 4 GB of DDR2 memory
    • MSM775 zl controller — 4 GB ECC DDR3-1333 SO-DIMM
  • Disk drive (MSM76x models) — 250 GB SATA II 7200 rpm hard disk drive allows rapid data reads/writes, providing improved application performance
  • Solid state drive (MSM 775 zl model) — 32GB SATA solid state drive (SSD) allows rapid data reads/writes, providing improved application performance

Additional information

  • TAA versions for the MSM720 controller — for U.S. government manufactured sales requirements, order the TAA MSM720 controller models; for all other AMS and WW orders, use WW models
  • Licensing model for guest user access (v5.7 and later) — the full number of supported guest access user sessions is enabled with the base-level controller models and no longer is tied to the AP upgrade license (e.g., the base MSM720 [access and Premium Mobility] controllers will now support 250 concurrent guest access user sessions; the MSM76x base controllers will now support 2,000 guest access user sessions without requiring additional AP license upgrades)
  • 10-AP license upgrade option — can be used on the MSM720, MSM76x and MSM775 zl products on all supported firmware releases
  • Licensing model for the MSM317 access device (v5.7 and later) — no additional AP license is required for the MSM317; non-MSM317 devices are subject to AP licensing; maximum wireless device limits per controller and team are unchanged, and all devices count toward these maximums (e.g., an MSM760 could manage 200 MSM317 devices with no additional AP license; or 40 APs and 160 MSM317 devices with no additional AP license; or 80 APs and 120 MSM317 devices with an additional 40-AP license
  • RFC support — refer to the "Mobility Products Specification Sheet" for a list of RFCs and other industry standards supported by the MSM solution at http://h17007.www1.hp.com/docs/mobility/4AA3-3883ENW.pdf

Warranty and support

  • Lifetime Warranty 2.0 - 5y HDD — advance hardware replacement for as long as you own the MSM720 and MSM765 zl Controllers, with the exception of the hard disk drive in the MSM765 zl Controller (which has a 5-year warranty); next-business-day delivery (available in most countries)†
  • Lifetime Warranty 2.0 — advance hardware replacement for as long as you own the MSM 775 zl Controller with next-business-day delivery (available in most countries)†
  • Electronic and telephone support (for Lifetime Warranty 2.0) — limited 24x7 telephone support is available from HP for the first 3 years; limited electronic and business hours telephone support is available from HP for the entire warranty period; to reach our support centers, refer to www.hp.com/networking/contact-support; for details on the duration of support provided with your product purchase, refer to www.hp.com/networking/warrantysummary
  • 1-year Warranty 2.0 — advance hardware replacement for the MSM760 Controller with next-business-day delivery (available in most countries)
  • Electronic and telephone support (for Warranty 2.0) — limited electronic and 24x7 telephone support is available from HP for the entire warranty period; to reach our support centers, refer to www.hp.com/networking/contact-support; for details on the duration of support provided with your product purchase, refer to www.hp.com/networking/warrantysummary
  • Software releases and warranty — the MSM720 and MSM 775 zl Controllers includes all offered software releases for as long as you own the product; the MSM765 zl and MSM760 Controllers include 1 year of bug fixes; for details on the software releases available with your product purchase, refer to www.hp.com/networking/warrantysummary; to find software for your product, refer to www.hp.com/networking/support
HP MSM720 Premium Mobility Controller (WW) (J9694A)
HP MSM720 TAA Premium Mobility Controller (J9696A)
HP MSM720 Access Controller (WW) (J9693A)
HP MSM720 TAA Access Controller (J9695A)
HP MSM760 Premium Mobility Controller (J9420A)
I/O ports and slots
4 RJ-45 autosensing 10/100/1000 ports

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

2 RJ-45 dual-personality 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

4 RJ-45 autosensing 10/100/1000 ports

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

2 RJ-45 dual-personality 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

2 RJ-45 autosensing 10/100/1000 ports

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Additional ports and slots
1 RJ-45 serial console port 1 RJ-45 serial console port 1 RJ-45 serial console port
Physical characteristics
Dimensions 6.28(w) x 10(d) x 1.75(h) in (15.95 x 25.4 x 4.45 cm) 6.28(w) x 10(d) x 1.75(h) in (15.95 x 25.4 x 4.45 cm) 17.32(w) x 15.38(d) x 1.75(h) in (43.99 x 39.07 x 4.45 cm) (1U height)
Weight 3.62 lb (1.64 kg) 3.62 lb (1.64 kg) 13.45 lb (6.1 kg)
Mounting and enclosure
Supports the mounting options of the 2520-8 PoE switch, including EIA-standard 19 in. telco rack or equipment cabinet (rack-mounting kit included); horizontal surface or wall mounting Supports the mounting options of the 2520-8 PoE switch, including EIA-standard 19 in. telco rack or equipment cabinet (rack-mounting kit included); horizontal surface or wall mounting Mounts in an EIA-standard 19 in. telco rack or equipment cabinet (hardware included); horizontal surface mounting only
Performance
100 Mb Latency < 20.4 µs (LIFO 64-byte packets) < 20.4 µs (LIFO 64-byte packets)
1000 Mb Latency < 6.3 µs (LIFO 64-byte packets) < 6.3 µs (LIFO 64-byte packets)
Throughput up to 8.9 million pps up to 8.9 million pps
Environment
Operating temperature 41°F to 113°F (5°C to 45°C) 41°F to 113°F (5°C to 45°C) 41°F to 104°F (5°C to 40°C)
Operating relative humidity 15% to 95% @ 104°F (40°C) 15% to 95% @ 104°F (40°C) 15% to 80%, noncondensing
Nonoperating/Storage temperature -40°F to 158°F (-40°C to 70°C) -40°F to 158°F (-40°C to 70°C) -40°F to 149°F (-40°C to 65°C)
Nonoperating/Storage relative humidity 15% to 95% @ 149°F (65°C) 15% to 95% @ 149°F (65°C) 15% to 80%, noncondensing
Electrical characteristics
Frequency 50/60 Hz 50/60 Hz 50/60 Hz
Maximum heat dissipation 70 BTU/hr (73.85 kJ/hr) 70 BTU/hr (73.85 kJ/hr) 434 BTU/hr (457.87 kJ/hr)
AC voltage 100 - 240 VAC 100 - 240 VAC 100 - 240 VAC
Current .2/.1 A .2/.1 A 2/1 A
Maximum power rating 20 W 20 W 127 W
Safety
UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1 UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1 UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1
Features
Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 10 to 40 access points and/or access devices (in increments of 10)
– IEEE 802.3ad Link Aggregation Control Protocol (LACP)
– 250 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to two MSM720 controllers and 40 APs with resiliency)
Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 10 to 40 access points and/or access devices (in increments of 10)
– IEEE 802.3ad Link Aggregation Control Protocol (LACP)
– 250 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Standard Layer 2 roaming with VoWLAN support
– Support for up to 16 VSC profiles
– Unified policy enforcement and network visibility
Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 40 to 200 access points and/or access devices (in increments of 10 or 40)
– MSM firmware releases prior to MSM v5.7: 1,000 simultaneous guest access users upgradable in increments of 250 per 40-AP license pack, up to a maximum of 2,000 guest access users
– MSM v5.7 and later: 2,000 simultaneous guest access users with base product
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to five MSM765 zl controllers and 800 APs with resiliency)
Notes
Latency values refer to client traffic bridged locally at the AP.

Not all services are supported with the Virtual Controller feature. Please refer to the user documentation for more detail.

For U.S. government manufactured sales requirements, order the TAA MSM720 controller models. For all other AMS and WW orders, use WW models.

Latency values refer to client traffic bridged locally at the AP.

For U.S. government manufactured sales requirements, order the TAA MSM720 controller models. For all other AMS and WW orders, use WW models.

Not all services are supported with the Virtual Controller feature. Please refer to the user documentation for more detail.
HP MSM760 Access Controller (J9421A) HP MSM775 zl Premium Controller Module (J9840A) HP MSM765 zl Premium Mobility Controller (J9370A)
I/O ports and slots
2 RJ-45 autosensing 10/100/1000 ports

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Additional ports and slots
1 RJ-45 serial console port
Physical characteristics
Dimensions 17.32(w) x 15.38(d) x 1.75(h) in (43.99 x 39.07 x 4.45 cm) (1U height) 8.13(w) x 9.75(d) x 1.75(h) in (20.65 x 24.77 x 4.45 cm) 8.13(w) x 10.3(d) x 1.75(h) in (20.65 x 26.16 x 4.45 cm)
Weight 13.45 lb (6.1 kg) 2.65 lb (1.2 kg) 2.05 lb (0.93 kg)
Mounting and enclosure
Mounts in an EIA-standard 19 in. telco rack or equipment cabinet (hardware included); horizontal surface mounting only Can be installed in any of the following chassis: HP 5406 zl (J8697A), 5412 zl (J8698A), HP 8206 zl (J9640A),and 8212 zl (J8715A). Can be installed in any of the following chassis: HP 5406 zl (J8697A), 5412 zl (J8698A), and 8212 zl (J8715A)
Environment
Operating temperature 41°F to 104°F (5°C to 40°C) 32°F to 113°F (0°C to 45°C) 32°F to 113°F (0°C to 45°C)
Operating relative humidity 15% to 80%, noncondensing 15% to 95% @ 104°F (40°C), noncondensing 15% to 95% @ 131°F (55°C), noncondensing
Nonoperating/Storage temperature -40°F to 149°F (-40°C to 65°C) -40°F to 158°F (-40°C to 70°C) -40°F to 158°F (-40°C to 70°C)
Nonoperating/Storage relative humidity 15% to 80%, noncondensing 15% to 90% @ 149°F (65°C), noncondensing 15% to 95%, noncondensing
Altitude up to 10,000 ft (3 km)
Notes Non-operating/Storage Altitude up to 15,000 ft (4.6 km) The SSD has a maximum operational wet bulb temperature of 35°C (95°F) and a maximum non-operational wet bulb temperature of 40°C (104°F)
Electrical characteristics
Frequency 50/60 Hz
Maximum heat dissipation 434 BTU/hr (457.87 kJ/hr) 188 BTU/hr (198.34 kJ/hr) 272 BTU/hr (287 kJ/hr)
AC voltage 100 - 240 VAC
Current 2/1 A
Maximum power rating 127 W 55 W 80 W
Idle power 30 W 36 W
Safety
UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1 UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1 UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1
Features
Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 40 to 200 access points and/or access devices (in increments of 10 or 40)
– MSM firmware releases prior to MSM v5.7: 1,000 simultaneous guest access users upgradable in increments of 250 per 40-AP license pack, up to a maximum of 2,000 guest access users
– MSM v5.7 and later: 2,000 simultaneous guest access users with base product
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Standard Layer 2 roaming with VoWLAN support
– Support for up to 16 VSC profiles
– Unified policy enforcement and network visibility
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access (up to 2000 concurrent guest access user sessions are supported)
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to five MSM775 zl controllers and 800 APs with resiliency)
The MSM775 zl module provides a module reset switch on the front panel. Refer to the user documentation for more detail. :
The MSM775 zl module has a USB port on the front panel. Use of this port is not supported. :
Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 40 to 200 access points and/or access devices (in increments of 10 or 40)
– MSM firmware releases prior to MSM v5.7: 1,000 simultaneous guest access users upgradable in increments of 250 per 40-AP license pack, up to a maximum of 2,000 guest access users
– MSM v5.7 and later: 2,000 simultaneous guest access users with base product
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to five MSM765 zl controllers and 800 APs with resiliency)
Notes
- Not all services are supported with the Virtual Controller feature. Please refer to the user documentation for more detail.

- MSM775 zl modules can only be teamed with other MSM775 zl modules.

- Chassis Configuration Guidelines:

  • Up to six MSM775 modules can be installed in an HP 5406 zl, HP 5412 zl, HP 8206 zl or HP 8212 zl, chassis if no other service modules are installed.
  • Note that the maximum number of service modules in a chassis is 6. So if other service modules are installed in the same chassis, the total number of MSM775 zl modules than can be inserted in a chassis is reduced such that the total number of all service modules in a chassis does not exceed 6.
  • There are no restrictions on what slots the MSM775 zl modules are inserted into.
  • Maximum chassis operating temperature specifications of the HP 5400 zl chassis when the MSM775 zl module is installed is 45°C. Note that the maximum temperature of the chassis is determined by the module with the lowest operating temperature.
  • The maximum HP 8200 zl chassis operating temperature specification (45°C) does not change when a MSM775 zl module is installed.
  • Note that installation of the MSM775 does not increase or decrease documented chassis limits for other service modules.


A maximum of four MSM765 zl controllers can be installed in the same chassis, and a maximum of three MSM765 zl controllers are supported in the 5406 zl switch.

Not all services are supported with the Virtual Controller feature. Please refer to the user documentation for more detail.

Emissions

FCC part 15 Class A; EN 55022 Class A; CISPR 22 Class A; ICES-003

HP X121 1G SFP LC SX Transceiver (J4858C)

HP X121 1G SFP LC SX Transceiver (J4858C)

A small form-factor pluggable (SFP) Gigabit SX transceiver that provides a full-duplex Gigabit solution up to 550 m on multimode fiber.

Ports

1 LC 1000BASE-SX port
Duplex: full only

Connectivity

Connector type: LC
Wavelength: 850 nm

Physical characteristics

Dimensions: 2.24(d) x 0.54(w) x 0.48(h) in. (5.69 x 1.37 x 1.22 cm)
Weight: 0.04 lb. (0.02 kg)
Transceiver form factor: SFP

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 5% to 85%, noncondensing
Nonoperating/Storage temperature: -40°F to 203°F (-40°C to 85°C)
Altitude: up to 10,000 ft. (3 km)

Electrical characteristics

Power consumption typical: 0.4 W
Power consumption maximum: 0.7 W

Cabling

Cable type:
  • 62.5/125 µm or 50/125 µm (core/cladding) diameter, graded-index, low metal content, multimode fiber optic, complying with ITU-T G.651 and ISO/IEC 793-2 Type A1b or A1a, respectively

Maximum distance:

  • 2-220m with 62.5 µm core diameter, 160 MHz*km bandwidth
  • 2-275m with 62.5 µm core diameter, 200 MHz*km bandwidth
  • 2-500m with 50 µm core diameter, 400 MHz*km bandwidth
  • 2-550m with 50 µm core diameter, 500 MHz*km bandwidth

Cable length: 2-550m
Fiber type: Multi Mode

Compatible products

HP X121 1G SFP LC LX Transceiver (J4859C)

HP X121 1G SFP LC LX Transceiver (J4859C)

A small form-factor pluggable (SFP) Gigabit LX transceiver that provides a full-duplex Gigabit solution up to 10 km (single-mode) or 550 m (multimode).

Ports

1 LC 1000BASE-LX port (IEEE 802.3z Type 1000BASE-LX)
Duplex: full only

Physical characteristics

Dimensions: 2.24(d) x 0.54(w) x 0.486(h) in. (5.69 x 1.37 x 1.23 cm)
Weight: 0.04 lb. (0.02 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 85%, noncondensing
Nonoperating/Storage temperature: -40°F to 212°F (-40°C to 100°C)
Altitude: up to 10,000 ft. (3 km)

Cabling

Cable type:
  • Either single mode or multimode
  • 62.5/125 µm or 50/125 µm (core/cladding) diameter, graded-index, low metal content, multimode fiber optic, complying with ITU-T G.651 and ISO/IEC 793-2 Type A1b or A1a, respectively
  • Low metal content, single-mode fiber-optic, complying with ITU-T G.652 and ISO/IEC 793-2 Type B1

Maximum distance:

  • 2-550 m (multimode 62.5 µm core diameter, 500 MHz*km bandwidth)
  • 2-550 m (multimode 50 µm core diameter, 400 MHz*km bandwidth)
  • 2-550 m (multimode 50 µm core diameter, 500 MHz*km bandwidth)
  • 2-10,000 m (single-mode fiber)

Notes

A mode conditioning patch cord may be needed in some multimode fiber installations.

Wavelength: 1310nm

Power Consumption: < 500mW Typical

Compatible products

HP X121 1G SFP LC LH Transceiver (J4860C)

HP X121 1G SFP LC LH Transceiver (J4860C)

A small form-factor pluggable (SFP) Gigabit LH (ZX) transceiver that provides a full-duplex Gigabit solution up to 80 km on single-mode fiber.

Ports

1 LC 1000BASE-LH port (no IEEE standard exists for 1550 nm optics)
Duplex: full only

Physical characteristics

Dimensions: 2.17(d) x 0.60(w) x 0.46(h) in. (5.5 x 1.53 x 1.18 cm)
Weight: 0.04 lb. (0.02 kg)
Transceiver form factor: SFP

Environment

Operating temperature: -40°F to 185°F (-40°C to 85°C)
Operating relative humidity: 0% to 95% @ 77°F (25°C), noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)
Altitude: up to 10,000 ft. (3 km)

Cabling

Cable type:
  • Low metal content, single-mode fiber-optic, complying with ITU-T G.652 and ISO/IEC 793-2 Type B1

Maximum distance:

  • 10-80,000 m (single-mode fiber)

Fiber type: Single Mode

Notes

Power consumption is 0.8 watts typical with 1 watt maximum at 100% utilization.

For distances less than 20 km, a 10 dB attenuator must be used.

For distances between 20 km and 40 km, a 5 dB attenuator must be used.

Attenuators can be purchased from most cable vendors.

Compatible products

HP X111 100M SFP LC FX Transceiver (J9054C)

HP X111 100M SFP LC FX Transceiver (J9054C)

A small form-factor pluggable (SFP) 100Base-FX transceiver that provides 100 Mbps full-duplex connectivity up to 2 km on multimode fiber.

Ports

1 LC 100BASE-FX port (IEEE 802.3u Type 100BASE-FX)
Duplex: half or full

Physical characteristics

Dimensions: 2.7(d) x 0.54(w) x 0.48(h) in. (6.86 x 1.38 x 1.22 cm)
Weight: 0.06 lb. (0.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 5% to 95%
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)
Nonoperating/Storage relative humidity: 5% to 85%
Altitude: up to 10,000 ft. (3 km)

Cabling

Cable type:
  • 62.5/125 µm or 50/125 µm (core/cladding) diameter, graded-index, low metal content, multimode fiber optic, complying with ITU-T G.651 and ISO/IEC 793-2 Type A1b or A1a, respectively

Maximum distance:

  • 2 km (full duplex) or 412 m (half duplex)

Notes

Transmitter wavelength: 1310nm

Power consumption is 1.1 watt maximum.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the J9054B 100-FX SFP-LC Transceiver" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

Compatible products

HP X112 100M SFP LC BX-D Transceiver (J9099B)

HP X112 100M SFP LC BX-D Transceiver (J9099B)

A small form-factor pluggable (SFP) 100-Megabit BX (bi-directional) "downstream" transceiver that provides 100 Mbps full-duplex connectivity up to 10 km on one strand of singlemode fiber.

Ports

1 LC 100BASE-BX10 port (IEEE 802.3ah Type 100BASE-BX10-D)
Duplex: full only

Physical characteristics

Dimensions: 2.7(d) x 0.55(w) x 0.48(h) in. (6.86 x 1.39 x 1.22 cm)
Weight: 0.04 lb. (0.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

Transmit wavelength: 1550 nm. Receive wavelength: 1310 nm.

Power consumption is 1.1 watt maximum.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9099B connects to the J9100B "upstream" transceiver, or to any IEEE-standard 100BASE-BX10-U ("upstream") device. (A 100-BX-D transceiver can only connect to a 100-BX-U product. You cannot connect two 100-BX-D transceivers together.)

Compatible products

HP X112 100M SFP LC BX-U Transceiver (J9100B)

HP X112 100M SFP LC BX-U Transceiver (J9100B)

A small form-factor pluggable (SFP) 100-Megabit BX (bi-directional) "upstream" transceiver that provides 100 Mbps full-duplex connectivity up to 10 km on one strand of singlemode fiber.

Ports

1 LC 100BASE-BX10 port (IEEE 802.3ah Type 100BASE-BX10-U)
Duplex: full only

Physical characteristics

Dimensions: 2.7(d) x 0.55(w) x 0.48(h) in. (6.86 x 1.39 x 1.22 cm)
Weight: 0.07 lb. (.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9100B connects to the J9099B "downstream" transceiver, or to any IEEE-standard 100BASE-BX10- D ("downstream") device. (A 100-BX-U transceiver can only connect to a 100-BX-D product. You cannot connect two 100-BX-U transceivers together.)

Transmit wavelength: 1310 nm. Receive wavelength: 1550 nm.

Power consumption is 1.1 watts maximum.

Compatible products

HP X122 1G SFP LC BX-D Transceiver (J9142B)

HP X122 1G SFP LC BX-D Transceiver (J9142B)

A small form-factor pluggable (SFP) Gigabit-BX (bi-directional) "downstream" transceiver that provides a full-duplex gigabit solution up to 10 km on one strand of singlemode fiber.

Ports

1 LC 1000BASE-BX10 port (IEEE 802.3ah Type 1000BASE-BX10-D)
Duplex: full only

Physical characteristics

Dimensions: 2.19(d) x 0.54(w) x 0.46(h) in. (5.57 x 1.37 x 1.18 cm)
Weight: 0.04 lb. (0.02 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

Transmit wavelength: 1490 nm. Receive wavelength: 1310 nm.

Power consumption is 1 watt maximum.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9142B connects to the J9143B "upstream" transceiver, or to any IEEE-standard 1000BASE-BX10-U ("upstream") device. (A 1000-BX-D transceiver can only connect to a 1000-BX-U product. You cannot connect two 1000-BX-D transceivers together.)

Compatible products

HP X122 1G SFP LC BX-U Transceiver (J9143B)

HP X122 1G SFP LC BX-U Transceiver (J9143B)

A small form-factor pluggable (SFP) Gigabit-BX (bi-directional) "upstream" transceiver that provides a full-duplex gigabit solution up to 10 km on one strand of singlemode fiber.

Ports

1 LC 1000BASE-BX10 port (IEEE 802.3ah Type 1000BASE-BX10-U)
Duplex: full only

Physical characteristics

Dimensions: 2.19(d) x 0.54(w) x 0.46(h) in. (5.57 x 1.37 x 1.18 cm)
Weight: 0.04 lb. (0.02 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

Transmit wavelength: 1310 nm. Receive wavelength: 1490 nm.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9143B connects to the J9142B "downstream" transceiver, or to any IEEE-standard 1000BASE-BX10-D ("downstream") device. (A 1000-BX-U transceiver can only connect to a 1000-BX-D product. You cannot connect two 1000-BX-U transceivers together.)

Power consumption is 1 watt maximum.

Compatible products

HP MSM720/760/765 Additional 10 Access Point License (J9697A)

The additional AP license enables a controller to manage an additional 10 APs and can be used with the MSM720, MSM760, and MSM765zl controllers. Prior to v5.7, this license increments access control user sessions by 250.


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM720/760/765 additional 10 Access Point E-LTU (J9697AAE)

The additional AP license enables a controller to manage an additional 10 APs and can be used with the MSM720, MSM760, and MSM765zl controllers. Prior to v5.7, this license increments access control user sessions by 250.


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM720 Premium Mobility License (J9698A)

The Premium Mobility License provides advanced features such as increased VSC support,Teaming, and L3 Mobility Services


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM720 Premium E-LTU (J9698AAE)

The Premium Mobility License (ETU) provides advanced features such as increased VSC support,Teaming, and L3 Mobility Services


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

HP X121 1G SFP RJ45 T Transceiver (J8177C)

HP X121 1G SFP RJ45 T Transceiver (J8177C)

A small form-factor pluggable (SFP) Gigabit copper transceiver that provides a full-duplex Gigabit solution up to 100 m on Category 5 or better cable.

Ports

1 RJ-45 1000BASE-T port (IEEE 802.3ab Type 1000BASE-T)
Duplex: full only

Physical characteristics

Dimensions: 2.71(d) x 0.54(w) x 0.55(h) in. (6.88 x 1.37 x 1.4 cm)
Weight: 0.06 lb. (0.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C); with 100 LFM airflow over the SFP module
Operating relative humidity: 0% to 95% @ 75°F (25°C), noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)
Nonoperating/Storage relative humidity: 0% to 95% @ 77°F (25°C), noncondensing
Altitude: up to 10,000 ft. (3000 km)

Cabling

Cable type:
  • 1000BASE-T: Category 5 (5E or better recommended), 100 Ω differential 4-pair unshielded twisted pair (UTP) or shielded twisted pair (STP) balanced, complying with IEEE 802.3ab 1000BASE-T

Maximum distance:

  • 100 m

Notes

Power consumption is nominally 1 watt.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the J8177C 1000Base-T Mini-GBIC" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J8177C Gigabit copper mini-GBIC is not supported on dual-personality ports.

The J8177C is capable of 100 Mb operation. This is supported on only the HP ProCurve Switch 8200zl, 5400zl, and 6200yl Series using software version K.12.21 or later. Use the "auto-100" port setting to enable 100 Mb operation.

Important: The earlier J8177B does not support 100 Mb operation.

When used in the ProCurve Switch gl 20-Port 10/100/1000 Module (J4908A), the J8177C mini-GBIC can be installed in either the upper or lower mini-GBIC port, but will block access to the other port.

Compatible products

HP MSM760/765 Additional 40 Access Point License (J9371A)

HP MSM760/765 Additional 40 AP License: Increases MSM76x capacity by 40 MSM APs & 250 access control sessions (v5.7 and later the maximum number of AC sessions are supported with the base model).


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM760/765 additional 40 Access Point E-LTU (J9371AAE)

HP MSM760/765 Additional 40 AP License (ETU): Increases MSM76x capacity by 40 MSM APs & 250 access control sessions (v5.7 and later the maximum number of AC sessions are supported with the base model).


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM760 Premium Mobility License (J9491A)

The HP MSM760 Premium Mobility License is used to upgrade a MSM760 Access Controller to a MSM760 Premium Mobility Controller.


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM760 Premium E-LTU (J9491AAE)

The HP MSM760 Electronic Premium Mobility License is used to upgrade a MSM760 Access Controller to a MSM760 Premium Mobility Controller.


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

HP MSM Controller Series

Additional accessories

HP MSM720 Premium Mobility Controller (WW) (J9694A) accessories HP MSM720 Access Controller (WW) (J9693A) accessories HP MSM720 TAA Premium Mobility Controller (J9696A) accessories
HP MSM720 TAA Access Controller (J9695A) accessories HP MSM760 Premium Mobility Controller (J9420A) accessories HP MSM760 Access Controller (J9421A) accessories HP MSM775 zl Premium Controller Module (J9840A) accessories HP MSM765 zl Premium Mobility Controller (J9370A) accessories

HP Care Packs for HP Networking

HP MSM720 Premium Mobility Controller (WW)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (U0Q97E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (U0Q99E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (U0R04E)
  • 4-year, 4-hour onsite, 13x5 coverage for hardware (U0R07E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware (U0R09E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0R14E)
  • 4-year, 24x7 SW phone support, software updates (U0R13E)
  • 5-year, 4-hour onsite, 13x5 coverage for hardware (U0R17E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware (U0R19E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0R24E)
  • 5-year, 24x7 SW phone support, software updates (U0R23E)
  • 3 Yr 6 hr Call-to-Repair Onsite (U0R01E)
  • 4 Yr 6 hr Call-to-Repair Onsite (U0R11E)
  • 5 Yr 6 hr Call-to-Repair Onsite (U0R21E)
  • 1-year, 4-hour onsite, 13x5 coverage for hardware (U0Q87E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware (U0Q89E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (U0Q91E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support and software updates (U0Q94E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q85E)
  • 1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (U0Q86E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q95E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q96E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0R05E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0R06E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0R15E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0R16E)
  • 3 Yr NBD Onsite Proactive Care (U2U43E)
  • 4 Yr NBD Onsite Proactive Care (U2U44E)
  • 5 Yr NBD Onsite Proactive Care (U2U45E)
  • 3 Yr 4hr/24x7 Proactive Care (U2U46E)
  • 4 Yr 4hr/24x7 Proactive Care (U2U47E)
  • 5 Yr 4hr/24x7 Proactive Care (U2U48E)
  • 3 Yr 6hr CTR Proactive Care (U2U49E)
  • 4 Yr 6hr CTR Proactive Care (U2U50E)
  • 5 Yr 6hrCTR Proactive Care (U2U51E)
HP MSM720 Access Controller (WW)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (U0Q57E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (U0Q59E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (U0Q64E)
  • 4-year, 4-hour onsite, 13x5 coverage for hardware (U0Q67E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware (U0Q69E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0Q74E)
  • 4-year, 24x7 SW phone support, software updates (U0Q73E)
  • 5-year, 4-hour onsite, 13x5 coverage for hardware (U0Q77E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware (U0Q79E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0Q84E)
  • 5-year, 24x7 SW phone support, software updates (U0Q83E)
  • 3 Yr 6 hr Call-to-Repair Onsite (U0Q61E)
  • 4 Yr 6 hr Call-to-Repair Onsite (U0Q71E)
  • 5 Yr 6 hr Call-to-Repair Onsite (U0Q81E)
  • 1-year, 4-hour onsite, 13x5 coverage for hardware (U0Q47E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware (U0Q49E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (U0Q51E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support and software updates (U0Q54E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q45E)
  • 1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (U0Q46E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q55E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q56E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q65E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q66E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q75E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q76E)
  • 3 Yr NBD Onsite Proactive Care (U2U52E)
  • 4 Yr NBD Onsite Proactive Care (U2U53E)
  • 5 Yr NBD Onsite Proactive Care (U2U54E)
  • 3 Yr 4hr/24x7 Proactive Care (U2U55E)
  • 4 Yr 4hr/24x7 Proactive Care (U2U56E)
  • 5 Yr 4hr/24x7 Proactive Care (U2U57E)
  • 3 Yr 6hr CTR Proactive Care (U2U58E)
  • 4 Yr 6hr CTR Proactive Care (U2U59E)
  • 5 Yr 6hrCTR Proactive Care (U2U60E)
HP MSM720 TAA Premium Mobility Controller
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (U0Q97E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (U0Q99E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (U0R04E)
  • 4-year, 4-hour onsite, 13x5 coverage for hardware (U0R07E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware (U0R09E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0R14E)
  • 4-year, 24x7 SW phone support, software updates (U0R13E)
  • 5-year, 4-hour onsite, 13x5 coverage for hardware (U0R17E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware (U0R19E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0R24E)
  • 5-year, 24x7 SW phone support, software updates (U0R23E)
  • 3 Yr 6 hr Call-to-Repair Onsite (U0R01E)
  • 4 Yr 6 hr Call-to-Repair Onsite (U0R11E)
  • 5 Yr 6 hr Call-to-Repair Onsite (U0R21E)
  • 1-year, 4-hour onsite, 13x5 coverage for hardware (U0Q87E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware (U0Q89E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (U0Q91E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support and software updates (U0Q94E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q85E)
  • 1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (U0Q86E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q95E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q96E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0R05E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0R06E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0R15E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0R16E)
  • 3 Yr NBD Onsite Proactive Care (U2U43E)
  • 4 Yr NBD Onsite Proactive Care (U2U44E)
  • 5 Yr NBD Onsite Proactive Care (U2U45E)
  • 3 Yr 4hr/24x7 Proactive Care (U2U46E)
  • 4 Yr 4hr/24x7 Proactive Care (U2U47E)
  • 5 Yr 4hr/24x7 Proactive Care (U2U48E)
  • 3 Yr 6hr CTR Proactive Care (U2U49E)
  • 4 Yr 6hr CTR Proactive Care (U2U50E)
  • 5 Yr 6hrCTR Proactive Care (U2U51E)
HP MSM720 TAA Access Controller
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (U0Q57E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (U0Q59E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (U0Q64E)
  • 4-year, 4-hour onsite, 13x5 coverage for hardware (U0Q67E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware (U0Q69E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0Q74E)
  • 4-year, 24x7 SW phone support, software updates (U0Q73E)
  • 5-year, 4-hour onsite, 13x5 coverage for hardware (U0Q77E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware (U0Q79E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0Q84E)
  • 5-year, 24x7 SW phone support, software updates (U0Q83E)
  • 3 Yr 6 hr Call-to-Repair Onsite (U0Q61E)
  • 4 Yr 6 hr Call-to-Repair Onsite (U0Q71E)
  • 5 Yr 6 hr Call-to-Repair Onsite (U0Q81E)
  • 1-year, 4-hour onsite, 13x5 coverage for hardware (U0Q47E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware (U0Q49E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (U0Q51E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support and software updates (U0Q54E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q45E)
  • 1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (U0Q46E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q55E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q56E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q65E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q66E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0Q75E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0Q76E)
  • 3 Yr NBD Onsite Proactive Care (U2U52E)
  • 4 Yr NBD Onsite Proactive Care (U2U53E)
  • 5 Yr NBD Onsite Proactive Care (U2U54E)
  • 3 Yr 4hr/24x7 Proactive Care (U2U55E)
  • 4 Yr 4hr/24x7 Proactive Care (U2U56E)
  • 5 Yr 4hr/24x7 Proactive Care (U2U57E)
  • 3 Yr 6hr CTR Proactive Care (U2U58E)
  • 4 Yr 6hr CTR Proactive Care (U2U59E)
  • 5 Yr 6hrCTR Proactive Care (U2U60E)
HP MSM760 Premium Mobility Controller
  • 3-year, parts only, global next-day advance exchange (UQ652E)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UQ653E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UQ654E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UQ656E)
  • 3-Year, 9x5 SW phone support, software updates (UQ615E)
  • 3-year, 24x7 SW phone support, software updates (UQ616E)
  • 4-year, 4-hour onsite, 13x5 coverage for hardware (U0S08E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware (U0S07E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0S04E)
  • 4-year, 24x7 SW phone support, software updates (U0S05E)
  • 5-year, 4-hour onsite, 13x5 coverage for hardware (U0S10E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware (U0S09E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (U0S03E)
  • 5-year, 24x7 SW phone support, software updates (U0S06E)
  • 3 Yr 6 hr Call-to-Repair Onsite (UW334E)
  • 1-year, 4-hour onsite, 13x5 coverage for hardware (HS511E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware (HS512E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (HS515E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support and software updates (HS513E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0S18E)
  • 1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (U0S17E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0S11E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0S16E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0S13E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0S12E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0S15E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0S14E)
  • 3 Yr NBD Onsite Proactive Care (U2N31E)
  • 4 Yr NBD Onsite Proactive Care (U2N32E)
  • 5 Yr NBD Onsite Proactive Care (U2N33E)
  • 3 Yr 4hr/24x7 Proactive Care (U2N34E)
  • 4 Yr 4hr/24x7 Proactive Care (U2N35E)
  • 5 Yr 4hr/24x7 Proactive Care (U2N36E)
  • 3 Yr 6hr CTR Proactive Care (U2N37E)
  • 4 Yr 6hr CTR Proactive Care (U2N38E)
  • 5 Yr 6hrCTR Proactive Care (U2N39E)
HP MSM760 Access Controller
  • 3-year, parts only, global next-day advance exchange (U4F01E)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UQ653E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UQ654E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UQ655E)
  • 3-Year, 9x5 SW phone support, software updates (UQ613E)
  • 3-year, 24x7 SW phone support, software updates (UQ614E)
  • 1-year, post-warranty, parts only, global next-day advance exchange (UQ657PE)
  • 1-year, post-warranty, 4-hour onsite, 13x5 coverage for hardware (UQ658PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware (UQ659PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support (UQ660PE)
  • 3 Yr 6 hr Call-to-Repair Onsite (UW317E)
  • 1-year, 4-hour onsite, 13x5 coverage for hardware (HS506E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware (HS507E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (HS510E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support and software updates (HS508E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U4D43E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U4D94E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0T20E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0T71E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U4E45E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0U22E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (U0S69E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0U73E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (U0U73E)
  • 3 Yr NBD Onsite Proactive Care (U2N04E)
  • 4 Yr NBD Onsite Proactive Care (U2N05E)
  • 5 Yr NBD Onsite Proactive Care (U2N06E)
  • 3 Yr 4hr/24x7 Proactive Care (U2N07E)
  • 4 Yr 4hr/24x7 Proactive Care (U2N08E)
  • 5 Yr 4hr/24x7 Proactive Care (U2N09E)
  • 3 Yr 6hr CTR Proactive Care (U2N10E)
  • 4 Yr 6hr CTR Proactive Care (U2N11E)
  • 5 Yr 6hrCTR Proactive Care (U2N12E)
HP MSM765 zl Premium Mobility Controller
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UQ601E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UQ602E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UQ604E)
  • 4-year, 4-hour onsite, 13x5 coverage for hardware (UQ605E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware (UQ606E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (UQ608E)
  • 4-year, 24x7 SW phone support, software updates (UQ607E)
  • 5-year, 4-hour onsite, 13x5 coverage for hardware (UQ609E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware (UQ610E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (UQ612E)
  • 5-year, 24x7 SW phone support, software updates (UQ611E)
  • 3 Yr 6 hr Call-to-Repair Onsite (U4E49E)
  • 1-year, 4-hour onsite, 13x5 coverage for hardware (U0R98E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware (U0R99E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (U0S02E)
  • 1-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support and software updates (U0S00E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV086E)
  • 1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (HV087E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV088E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV089E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV090E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV091E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV092E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV093E)
  • 3 Yr NBD Onsite Proactive Care (U2N13E)
  • 4 Yr NBD Onsite Proactive Care (U2N14E)
  • 5 Yr NBD Onsite Proactive Care (U2N15E)
  • 3 Yr 4hr/24x7 Proactive Care (U2N16E)
  • 4 Yr 4hr/24x7 Proactive Care (U2N17E)
  • 5 Yr 4hr/24x7 Proactive Care (U2N18E)
  • 3 Yr 6hr CTR Proactive Care (U2N19E)
  • 4 Yr 6hr CTR Proactive Care (U2N20E)
  • 5 Yr 6hrCTR Proactive Care (U2N21E)

HP Networking Services

Services that add value to your business

The warranties on HP Networking products provide a robust foundation for ongoing network support, but many customers have advanced support needs. Today's enterprise businesses, regardless of their size, are under increasing pressure to reduce the cost and complexity of supporting their network infrastructures. Demand for new services from businesses and their end users is constantly increasing. HP offers an affordable, comprehensive portfolio of networking services for organizations of all sizes. HP has a unique services advantage you can benefit from, and HP is the only vendor in the IT industry that can provide integrated and consistent support for your entire technology infrastructure worldwide, including networking, servers and storage, and imaging and printing, as well as desktop and mobile computing, to help you grow your business with expert support that is affordable, personal, and scaled to your needs. HP Networking's implementation and design centers simplify your network planning, while HP Technology and Enterprise Services deliver choice and flexibility.

HP provides a full range of custom services to meet the end-to-end networking needs of our customers. HP Network Lifecycle Services form the core foundation of network consulting, assessments, planning, design, integration, deployment, and management. They are available as standalone services or can be crafted to deliver solutions across the services portfolio, spanning network performance, network security and risk management, global deployment, data center networking, wireless LAN/mobility, and Unified Communications and Collaboration.

Additional Support and Services

To get more details about the HP Services available in your country, please visit Networking Services

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