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HP MSM Controler Series
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HP MSM Controller Series

Product overview

Working in unison with HP MSM access points, the HP MSM Controller Series delivers high-performance networking solutions. The enhanced architecture scales to 802.11n without requiring controller replacement. Robust identity- and roles-based user account profiles, as well as Virtual Service Communities (VSCs) with independently configurable Quality of Service (QoS), authentication, encryption, and VLAN support, deliver intelligence to the network edge. Scalable from small to larger deployments, the MSM wireless controllers support a fast-roaming capability. Wireless security is comprehensive with support for internal and external authentication, authorization, and accounting (AAA) servers, built-in stateful firewall, per-user VLAN mapping, and authentication.
  • Ease of use, scalability, and redundancy
  • Enhanced architecture for flexible network design
  • IEEE 802.11a/b/g/n AP and access device support
  • Comprehensive WLAN security
  • Appliance and blade form factors

Quality of Service (QoS)

  • Rate limiting — supports per-wireless client ingress-enforced maximums and per-wireless client, per-queue guaranteed minimums
  • Diagnostic — client event log records association, authentication, and DHCP events; includes a packet capture tool for Ethernet and IEEE 802.11 interfaces (PCAP format), a wireless client data rate matrix, and a client status page; complete session logging provides detailed information for problem identification and resolution
  • Centralized traffic — Layer 2 and Layer 3 QoS settings are maintained when using Mobility Traffic Manager or guest access
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Firewall

  • Stateful firewall — enforces firewall policies to control traffic and filter access to network services; maintains session information for every connection passing through it, enabling the firewall to control packets based on existing sessions
  • NAT/PAT — choice of dynamic partial address translation (PAT) or static network address translation (NAT) preserves a network's IP address pool or conceals the private address of network resources, such as Web servers, which are made accessible to users of a guest or public wireless LAN
  • Authenticated network access — authenticates users with an internal or external RADIUS server or Microsoft® Active Directory before allowing full network connectivity
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Management

  • Automated work flows —
    • Initial controller settings — define basic operational settings for the controller, including network connections, security settings, and system time
    • Wireless network for employees — enables setup of a new wireless network for employees, including network and security settings
    • Wireless network for guests — provides wireless access for guest users, including network and security settings specific to guest access
  • Remote configuration and management — are available through secure Web browser, command-line (console port or SSH), SOAP, or SNMP
  • Management interface control — allows interfaces to be enabled or disabled depending on security preferences
  • Management VLAN — segments traffic to and from management interfaces, including CLI, Web browser interface, and SNMP
  • RADIUS accounting support — separates RADIUS accounting server support per SSID; provides detailed session, usage, and billing information for each client activity
  • Logging — provides local and remote logging of events via SNMP (v2c and v3) and syslog; provides log throttling and log filtering to reduce the number of log events generated
  • Controller networking — includes IEEE 802.1d-compliant bridging and Bridge MIB (RFC 4188), which is supported only on a primary bridge interface; stateful firewall; PPPoE Client (RFC 2516); ICMP (RFC 792); IEEE 802.1q VLAN tagging; NAT (RFC 1631); CIDR (RFC 1519); L2TP and PPTP servers for wireless clients; VPN client, which establishes PPTP or IPSec tunnels to other devices; and IGMP snooping, which is supported on the wireless interfaces of APs
  • DHCP support — includes RFC 2131 and RFC 3046 (DHCP Relay Option-82) for server and built-in DHCP client for client
  • Band steering — the MSM422, MSM430, MSM466, and MSM466-R APs can automatically redirect 5 GHz-capable clients to the 5 GHz spectrum
  • Network management support —
    • HP PCM+ and Mobility Manager — provide central management for discovery, logging, status, and configuration management
    • Controller management — provides secure Web browser (SSL, VPN), command-line interface and SOAP, SNMP v2c and v3, MIB-II with traps, RADIUS Authentication Client MIB (RFC 2618), RIPv2 MIB Extension (RFC 1724), scheduled configuration and firmware upgrades from a central server, per-user activity records by time used or data transferred, and remote syslog
  • Unified network visibility — provides visibility between a wired and wireless network using IEEE 802.1AB Link Layer Discovery Protocol (LLDP) and sFlow
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Connectivity

  • 10 GbE connections to the switch fabric (MSM765 zl Premium Mobility controller only) — two 10-GbE wire-speed internal connections help ensure that the network connections from the application to the switch backplane will not limit application performance
  • IPv6 wireless client traffic forwarding — is supported for Layer 2 and Layer 3 mobility (MTM) and for client traffic directly bridged at the AP
  • IEEE 802.3ad Link Aggregation Control Protocol (LACP) and HP port trunking (MSM720 controller only) — support up to six ports bonded via LACP; support manually configured trunks between an HP switch and the controller
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Performance

  • High-performance processor system —
    • MSM720 — Freescale Dual Core 800MHZ P1020 Processor with a 256 KB cache in an appliance designed for 10 to 40 APs
    • MSM760 — Intel® Core™ 2 Duo Processor E6400 with 2.13 GHz and 2 MB cache in an appliance designed for larger environments
    • MSM765 zl — Intel Core 2 Duo Processor T7500 with 2.2 GHz and 4 MB cache in a single-switch slot designed for larger chassis-based environments
  • Memory subsystems — 4/2/1 GB of memory (MSM765 (DDR2)zl/MSM760 (DDR2)/MSM720 (DDR3) provides enhanced application performance
  • Disk drive (MSM76x) — 250 GB SATA II 7200 rpm hard disk drive allows rapid data reads/writes, providing improved application performance
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Mobility

  • Solutions enhanced for businesses — MSM7xx controllers deliver services for a range of vertical markets, including healthcare, hospitality, education, manufacturing, transportation, and service providers
  • Powerful security capabilities — robust, identity- and role-based user account profiles use internal or external AAA services
  • Solutions that cover the most important WLAN applications — HP MSM solutions deliver rich application support, including guest access, location-based services, Voice over Wi-Fi (VoWi-Fi), hotspot, surveillance, and secure point of sale
  • Capacity that scales from small office to large campus — efficiently deploy wireless LANs (WLANs) with the MSM710 controller, which controls up to 10 APs; the MSM720 controller, which supports 10 to 40 APs; and the MSM760 and MSM765 zl controllers, which control 40 to 200 APs
  • Premium Mobility Scalability Features —
    • Virtual controller — supports a team of up to 800 APs and five controllers (MSM76x—must be the same type within a team) or 40 APs across two controllers (MSM720) managed via a single IP address
    • N+1 redundancy — teaming provides N+1 redundancy
    • Seamless failover — APs can fail-over without rebooting, which preserves network mobility services for wireless clients when the client traffic is bridged locally at the AP
    • 64 VSC profiles — up to 64 profiles can be defined
  • Mobility Traffic Manager — flexible and multiple network distribution schemes address any business need; policies for user network and security profiles are consistently applied and enforced; wireless traffic can be directed anywhere in the network as required; enterprise businesses can easily migrate to the MSM mobility solution, preserving prior network design
  • Controller client access control — provides SSL-protected universal access method, MAC address authentication, and IEEE 802.1x authentication; Web proxy server; support for centralized portal; AAA Security; WPA and WPA2 encryption; client-fixed IP address spoofing; per-site and per-user access lists; white list and black list support; bandwidth limiting per user, per VLAN, or per VSC; and concurrent users (100 for the MSM710, 250 for the MSM720, and 2,000 for the MSM760 and MSM765 zl controllers)
  • Simplified management with central control — MSM7xx controllers reduce the time and complexity of managing a wireless network; the solution controls up to hundreds of APs (depending on the controller) from a single management interface and helps ensure that a consistent set of services is delivered throughout the wireless network; the controllers push authentication, encryption, QoS enforcement, and access policies to the access points, delivering intelligence to the edge of mobile networks
  • Services — provides standard Layer 2 roaming and VoWLAN support on all controllers, advanced fast roaming on mobility controllers, plug-and-play AP management, and public and guest Internet access
  • Advanced fast roaming (requires mobility controller or upgrade) — provides WPA2 Opportunistic Key Caching through controller support and inter-/intra-subnet roaming and seamless roaming (less than 50 ms roaming delay) support for Voice-over-Wi-Fi deployments
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Security

  • Secure Shell — encrypts all transmitted data for secure remote CLI access over IP networks
  • Secure Sockets Layer (SSL) — encrypts all HTTP traffic, allowing secure access to the browser-based management GUI in the switch
  • IEEE 802.1X, Active Directory, and RADIUS network logins — control wireless network access for authentication and accountability using IEEE 802.1x, Microsoft Active Directory, and RADIUS
  • RADIUS-based MAC authentication — authenticates a wireless client with a RADIUS server based on the MAC address of the client; this is useful for clients with minimal or no user interface
  • Web-based authentication — provides a Web browser-based environment to authenticate clients that may not support the IEEE 802.1X supplicant
  • IEEE 802.1x supplicant on MSM APs — helps prevent deployment of rogue networking equipment
  • Secure management access — securely encrypts all access methods (CLI, GUI, or MIB) through SSH v2c, SSL, and/or SNMPv3
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Policy management

  • Standards-based authentication support for Microsoft Active Directory and IEEE 802.1X — seamlessly integrates into existing authentication services or uses the built-in database
  • Integration with HP Identity Driven Manager — helps ensure that ACLs, VLANs, QoS profiles, and bandwidth limits are applied and enforced uniformly across wireless and wired networks
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Additional information

  • TAA versions for the MSM720 controller — for U.S. government manufactured sales requirements, order the TAA MSM720 controller models; for all other AMS and WW orders, use WW models
  • New licensing model for guest user access (v5.7 and later) — the full number of supported guest access user sessions is enabled with the base-level controller models and no longer is tied to the AP upgrade license (e.g., the base MSM720 [access and Premium Mobility] controllers will now support 250 concurrent guest access user sessions; the MSM76x base controllers will now support 2,000 guest access user sessions without requiring additional AP license upgrades)
  • 10-AP license upgrade option — can be used on the MSM720 and MSM76x products on all supported firmware releases
  • New licensing model for the MSM317 controller (v5.7 and later) — no additional AP licensing is required for MSM317 controllers; non-MSM317 wireless devices are subject to AP licensing; maximum wireless device limits per controller and team are unchanged, and all devices count toward these maximums (e.g., an MSM760 controller can manage 200 MSM317 controllers, 40 APs, and 160 MSM317 controllers with no additional AP license, or 80 APs and 120 MSM317 controllers with one additional 40-AP license
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Warranty and support

  • Lifetime warranty — for the MSM720 and MSM765 zl controllers, with the exception of the hard disk drive (which has a 5-year limited warranty), for as long as you own the product, with next-business-day advance replacement (available in most countries)†
  • 1-year warranty — for the MSM710 and MSM760 controllers
  • Electronic and telephone support — limited electronic and telephone support is available from HP; refer to www.hp.com/networking/warranty for details on the support provided and the period during which support is available
  • Software releases — refer to www.hp.com/networking/warranty for details on the software releases provided and the period during which software releases are available for your product(s)
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HP MSM Controller Series

General specifications

HP MSM720 Premium Mobility Controller (WW) (J9694A) HP MSM760 Mobility Controller (J9420A) HP MSM765 zl Mobility Controller (J9370A)
Ports
4 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

2 RJ-45 dual-personality 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

1 RJ-45 serial console port

 2 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

1 RJ-45 serial console port
Physical characteristics
Dimensions 10(d) x 6.28(w) x 1.75(h) in. (25.4 x 4.45 cm) 15.38(d) x 17.32(w) x 1.75(h) in. (39.07 x 43.99 x 4.45 cm) (1U height) 10.3(d) x 8.13(w) x 1.75(h) in. (26.16 x 20.65 x 4.45 cm)
Weight 3.62 lb. (1.64 kg) 13.45 lb. (6.1 kg) 2.05 lb. (0.93 kg)
Mounting
MSM720 controller supports the mounting options of the 2520-8 port, including EIA-standard 19 in. telco rack or equipment cabinet (rack-mounting kit available); horizontal surface or wall mounting Mounts in an EIA-standard 19-inch telco rack or equipment cabinet (hardware included); horizontal surface mounting only Can be installed in any of the following chassis: HP 5406 zl (J8697A), 5412 zl (J8698A), and 8212 zl (J8715A)
Performance
100 Mb Latency < 5.6 µs (LIFO 64-byte packets)
1000 Mb Latency < 2.6 µs (LIFO 64-byte packets)
Throughput up to 8.9 million pps
Switch fabric speed 12 Gbps
MAC address table size 12000 entries
Environment
Operating temperature 41°F to 113°F (5°C to 45°C) 41°F to 104°F (5°C to 40°C) 32°F to 113°F (0°C to 45°C)
Operating relative humidity 15% to 95% @ 104°F (40°C) 15% to 80%, noncondensing 15% to 95% @ 131°F (55°C), noncondensing
Nonoperating/Storage temperature -40°F to 158°F (-40°C to 70°C) -40°F to 149°F (-40°C to 65°C) -40°F to 158°F (-40°C to 70°C)
Nonoperating/Storage relative humidity 15% to 95% @ 149°F (65°C) 15% to 95%, noncondensing
Electrical characteristics
Maximum heat dissipation 70 BTU/hr (73.85 kJ/hr) 434 BTU/hr (457.87 kJ/hr) 272 BTU/hr (287 kJ/hr)
Voltage 100-240 VAC 100-240 VAC 100-240 VAC
Current .2/.1 A 2/1 A 1.0/0.4 A
Maximum power rating 20 W 127 W 80 W
Frequency 50/60 Hz 50/60 Hz 50/60 Hz
Safety
UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1 UL 60950-1CAN/CSA 22.2 No. 60950-1IEC 60950-1EN 60950-1 UL 60950-1CAN/CSA 22.2 No. 60950-1IEC 60950-1EN 60950-1
Features
Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 10 to 40 access points and/or access devices (in increments of 10)
– IEEE 802.3ad Link Aggregation Control Protocol (LACP)
– 250 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to two MSM720 controllers and 40 APs with resiliency)		 Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 40 to 200 access points and/or access devices (in increments of 10 or 40)
– MSM firmware releases prior to MSM v5.7: 1,000 simultaneous guest access users upgradable in increments of 250 per 40-AP license pack, up to a maximum of 2,000 guest access users
– MSM v5.7 and later: 2,000 simultaneous guest access users with base product
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to five MSM765 zl controllers and 800 APs with resiliency)		 Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 40 to 200 access points and/or access devices (in increments of 10 or 40)
– MSM firmware releases prior to MSM v5.7: 1,000 simultaneous guest access users upgradable in increments of 250 per 40-AP license pack, up to a maximum of 2,000 guest access users
– MSM v5.7 and later: 2,000 simultaneous guest access users with base product
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to five MSM765 zl controllers and 800 APs with resiliency)
Notes
Latency values refer to client traffic bridged locally at the AP.

For U.S. government manufactured sales requirements, order the TAA MSM720 controller models. For all other AMS and WW orders, use WW models.

 A maximum of four MSM765 zl controllers can be installed in the same chassis, and a maximum of three MSM765 zl controllers are supported in the 5406 zl switch.
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HP MSM720 Access Controller (WW) (J9693A) HP MSM760 Access Controller (J9421A) HP MSM710 Mobility Controller (J9325A)
Ports
4 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

2 RJ-45 dual-personality 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

1 RJ-45 serial console port

 2 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

1 RJ-45 serial console port

 2 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

1 RS-232C DB-9 console port
Physical characteristics
Dimensions 10(d) x 6.28(w) x 1.75(h) in. (25.4 x 15.95 x 4.45 cm) 15.38(d) x 17.32(w) x 1.75(h) in. (39.07 x 43.99 x 4.45 cm) (1U height) 7.5(d) x 10(w) x 1.74(h) in. (19.05 x 25.4 x 4.42 cm)
Weight 3.62 lb. (1.64 kg) 13.45 lb. (6.1 kg) 6 lb. (2.72 kg)
Mounting
MSM720 controller supports the mounting options of the 2520-8 port, including EIA-standard 19 in. telco rack or equipment cabinet (rack-mounting kit available); horizontal surface or wall mounting Mounts in an EIA-standard 19-inch telco rack or equipment cabinet (hardware included); horizontal surface mounting only 1U rack mountable with the HP MSM710 Controller Rack Mounting Kit (J9404A)
Performance
100 Mb Latency < 5.6 µs (LIFO 64-byte packets)
1000 Mb Latency < 2.6 µs (LIFO 64-byte packets)
Throughput up to 8.9 million pps
Switch fabric speed 12 Gbps
MAC address table size 12000 entries
Environment
Operating temperature 41°F to 113°F (5°C to 45°C) 41°F to 104°F (5°C to 40°C) 41°F to 104°F (5°C to 40°C)
Operating relative humidity 15% to 95% @ 104°F (40°C) 15% to 80%, noncondensing 20% to 90%, noncondensing
Nonoperating/Storage temperature -40°F to 158°F (-40°C to 70°C) -40°F to 149°F (-40°C to 65°C) -40°F to 176°F (-40°C to 80°C)
Nonoperating/Storage relative humidity 15% to 95% @ 149°F (65°C) 5% to 95%, noncondensing
Electrical characteristics
Description IEEE 802.3af PoE compliant, or 48 VDC input from included AC power supply
Maximum heat dissipation 70 BTU/hr (73.85 kJ/hr) 434 BTU/hr (457.87 kJ/hr)
Voltage 100-240 VAC 100-240 VAC 100-240 VAC
Current .2/.1 A 2/1 A 0.2/0.1 A
Maximum power rating 20 W 6 W
Frequency 50/60 Hz 50/60 Hz 50/60 Hz
Safety
UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1 UL 60950-1CAN/CSA 22.2 No. 60950-1IEC 60950-1EN 60950-1 UL 60950-1CAN/CSA 22.2 No. 60950-1IEC 60950-1EN 60950-1
Features
Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 10 to 40 access points and/or access devices (in increments of 10)
– IEEE 802.3ad Link Aggregation Control Protocol (LACP)
– 250 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Standard Layer 2 roaming with VoWLAN support
– Support for up to 16 VSC profiles
– Unified policy enforcement and network visibility		 Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 40 to 200 access points and/or access devices (in increments of 10 or 40)
– MSM firmware releases prior to MSM v5.7: 1,000 simultaneous guest access users upgradable in increments of 250 per 40-AP license pack, up to a maximum of 2,000 guest access users
– MSM v5.7 and later: 2,000 simultaneous guest access users with base product
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Standard Layer 2 roaming with VoWLAN support
– Support for up to 16 VSC profiles
– Unified policy enforcement and network visibility		 Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 10 access points and/or access devices
– 100 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 16 VSC profiles
– Unified policy enforcement and network visibility
Notes
Latency values refer to client traffic bridged locally at the AP.

For U.S. government manufactured sales requirements, order the TAA MSM720 controller models. For all other AMS and WW orders, use WW models.
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HP MSM710 Access Controller (J9328A) HP MSM720 TAA Access Controller (J9695A) HP MSM720 TAA Premium Mobility Controller (J9696A)
Ports
2 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

1 RS-232C DB-9 console port

 4 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

2 RJ-45 dual-personality 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

 4 RJ-45 autosensing 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only

2 RJ-45 dual-personality 10/100/1000 ports (IEEE 802.3 Type 10BASE-T, IEEE 802.3u Type 100BASE-TX, IEEE 802.3ab Type 1000BASE-T)

Duplex: 10BASE-T/100BASE-TX: half or full; 1000BASE-T: full only
Physical characteristics
Dimensions 7.52(d) x 10(w) x 1.73(h) in. (19.1 x 25.4 x 4.4 cm) 10(d) x 6.28(w) x 1.75(h) in. (25.4 x 15.95 x 4.45 cm)
Weight 6 lb. (2.72 kg) 3.62 lb. (1.64 kg)
Mounting
1U rack mountable with the HP MSM710 Controller Rack Mounting Kit (J9404A) E-MSM720 supports mounting options of the 2520-8 port including EIA standard 19-inch Telco rack or equipment cabinet (rack-mounting kit available); horizontal surface mounted; or wall mounted E-MSM720 supports mounting options of the 2520-8 port including EIA standard 19-inch Telco rack or equipment cabinet (rack-mounting kit available); horizontal surface mounted; or wall mounted
Environment
Operating temperature 41°F to 104°F (5°C to 40°C) 41°F to 113°F (5°C to 45°C) 41°F to 113°F (5°C to 45°C)
Operating relative humidity 20% to 90%, noncondensing 15% to 95% @ 104°F (40°C) 15% to 95% @ 104°F (40°C)
Nonoperating/Storage temperature -40°F to 176°F (-40°C to 80°C) -40°F to 158°F (-40°C to 70°C) -40°F to 158°F (-40°C to 70°C)
Nonoperating/Storage relative humidity 5% to 95%, noncondensing 15% to 95% @ 149°F (65°C) 15% to 95% @ 149°F (65°C)
Electrical characteristics
Description IEEE 802.3af PoE compliant, or 48 VDC input from included AC power supply
Voltage 100-240 VAC 100-240 VAC 100-240 VAC
Current 0.2/0.1 A
Maximum power rating 6 W
Frequency 50/60 Hz 50/60 Hz 50/60 Hz
Safety
UL 60950-1CAN/CSA 22.2 No. 60950-1IEC 60950-1EN 60950-1 UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1 UL 60950-1IEC 60950-1EN 60950-1CAN/CSA-C22.2 No. 60950-1
Features
Supported: :
– IEEE 802.11 n/a/b/g access points or access devices
– 10 access points and/or access devices
– 100 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliance for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Standard Layer 2 roaming with VoWLAN support
– Support for up to 16 VSC profiles
– Unified policy enforcement and network visibility		 Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 10 to 40 access points and/or access devices (in increments of 10)
– IEEE 802.3ad Link Aggregation Control Protocol (LACP)
– 250 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliant for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Standard Layer 2 roaming with VoWLAN support
– Support for up to 16 VSC profiles
– Unified policy enforcement and network visibility		 Supported: :
– IEEE 802.11 n/a/b/g access points and/or access devices
– 10 to 40 access points and/or access devices (in increments of 10)
– IEEE 802.3ad Link Aggregation Control Protocol (LACP)
– 250 simultaneous guest access users
Included services: :
– Plug-and-play AP management and WLAN management
– Guest access
– Captive portal
– PCI DSS compliant for wireless PoS traffic
– Support for Real-Time Location Services (RTLS)
– Advanced Fast roaming with VoWLAN support
– Mobility Traffic Manager (MTM)
– Support for up to 64 VSC profiles
– Unified policy enforcement and network visibility
– Virtual controller (up to two MSM720 controllers and 40 APs with resiliency)
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Emissions

FCC part 15 Class A; EN 55022 Class A; CISPR 22 Class A; ICES-003

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HP X121 1G SFP LC SX Transceiver (J4858C)

HP X121 1G SFP LC SX Transceiver (J4858C)

A small form-factor pluggable (SFP) Gigabit SX transceiver that provides a full-duplex Gigabit solution up to 550 m on multimode fiber.

Ports

1 LC 1000BASE-SX port
Duplex: full only

Connectivity

Connector type: LC
Wavelength: 850 nm

Physical characteristics

Dimensions: 2.24(d) x 0.54(w) x 0.48(h) in. (5.69 x 1.37 x 1.22 cm)
Weight: 0.04 lb. (0.02 kg)
Transceiver form factor: SFP

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 5% to 85%, noncondensing
Nonoperating/Storage temperature: -40°F to 203°F (-40°C to 85°C)
Altitude: up to 10,000 ft. (3 km)

Electrical characteristics

Power consumption typical: 0.4 W
Power consumption maximum: 0.7 W

Cabling

Cable type:
  • 62.5/125 µm or 50/125 µm (core/cladding) diameter, graded-index, low metal content, multimode fiber optic, complying with ITU-T G.651 and ISO/IEC 793-2 Type A1b or A1a, respectively

Maximum distance:

  • 2-220m with 62.5 µm core diameter, 160 MHz*km bandwidth
  • 2-275m with 62.5 µm core diameter, 200 MHz*km bandwidth
  • 2-500m with 50 µm core diameter, 400 MHz*km bandwidth
  • 2-550m with 50 µm core diameter, 500 MHz*km bandwidth

Cable length: 2-550m
Fiber type: Multi Mode

Compatible products

HP X121 1G SFP LC LX Transceiver (J4859C)

HP X121 1G SFP LC LX Transceiver (J4859C)

A small form-factor pluggable (SFP) Gigabit LX transceiver that provides a full-duplex Gigabit solution up to 10 km (single-mode) or 550 m (multimode).

Ports

1 LC 1000BASE-LX port (IEEE 802.3z Type 1000BASE-LX)
Duplex: full only

Physical characteristics

Dimensions: 2.24(d) x 0.54(w) x 0.486(h) in. (5.69 x 1.37 x 1.23 cm)
Weight: 0.04 lb. (0.02 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 85%, noncondensing
Nonoperating/Storage temperature: -40°F to 212°F (-40°C to 100°C)
Altitude: up to 10,000 ft. (3 km)

Cabling

Cable type:
  • Either single mode or multimode
  • 62.5/125 µm or 50/125 µm (core/cladding) diameter, graded-index, low metal content, multimode fiber optic, complying with ITU-T G.651 and ISO/IEC 793-2 Type A1b or A1a, respectively
  • Low metal content, single-mode fiber-optic, complying with ITU-T G.652 and ISO/IEC 793-2 Type B1

Maximum distance:

  • 2-550 m (multimode 62.5 µm core diameter, 500 MHz*km bandwidth)
  • 2-550 m (multimode 50 µm core diameter, 400 MHz*km bandwidth)
  • 2-550 m (multimode 50 µm core diameter, 500 MHz*km bandwidth)
  • 2-10,000 m (single-mode fiber)

Notes

A mode conditioning patch cord may be needed in some multimode fiber installations.

Wavelength: 1310nm

Power Consumption: < 500mW Typical

Compatible products

HP X121 1G SFP LC LH Transceiver (J4860C)

HP X121 1G SFP LC LH Transceiver (J4860C)

A small form-factor pluggable (SFP) Gigabit LH (ZX) transceiver that provides a full-duplex Gigabit solution up to 80 km on single-mode fiber.

Ports

1 LC 1000BASE-LH port (no IEEE standard exists for 1550 nm optics)
Duplex: full only

Physical characteristics

Dimensions: 2.17(d) x 0.60(w) x 0.46(h) in. (5.5 x 1.53 x 1.18 cm)
Weight: 0.04 lb. (0.02 kg)
Transceiver form factor: SFP

Environment

Operating temperature: -40°F to 185°F (-40°C to 85°C)
Operating relative humidity: 0% to 95% @ 77°F (25°C), noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)
Altitude: up to 10,000 ft. (3 km)

Cabling

Cable type:
  • Low metal content, single-mode fiber-optic, complying with ITU-T G.652 and ISO/IEC 793-2 Type B1

Maximum distance:

  • 10-80,000 m (single-mode fiber)

Fiber type: Single Mode

Notes

Power consumption is 0.8 watts typical with 1 watt maximum at 100% utilization.

For distances less than 20 km, a 10 dB attenuator must be used.

For distances between 20 km and 40 km, a 5 dB attenuator must be used.

Attenuators can be purchased from most cable vendors.

Compatible products

HP X111 100M SFP LC FX Transceiver (J9054C)

HP X111 100M SFP LC FX Transceiver (J9054C)

A small form-factor pluggable (SFP) 100Base-FX transceiver that provides 100 Mbps full-duplex connectivity up to 2 km on multimode fiber.

Ports

1 LC 100BASE-FX port (IEEE 802.3u Type 100BASE-FX)
Duplex: half or full

Physical characteristics

Dimensions: 2.7(d) x 0.54(w) x 0.48(h) in. (6.86 x 1.38 x 1.22 cm)
Weight: 0.06 lb. (0.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 5% to 95%
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)
Nonoperating/Storage relative humidity: 5% to 85%
Altitude: up to 10,000 ft. (3 km)

Cabling

Cable type:
  • 62.5/125 µm or 50/125 µm (core/cladding) diameter, graded-index, low metal content, multimode fiber optic, complying with ITU-T G.651 and ISO/IEC 793-2 Type A1b or A1a, respectively

Maximum distance:

  • 2 km (full duplex) or 412 m (half duplex)

Notes

Transmitter wavelength: 1310nm

Power consumption is 1.1 watt maximum.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the J9054B 100-FX SFP-LC Transceiver" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

Compatible products

HP X112 100M SFP LC BX-D Transceiver (J9099B)

HP X112 100M SFP LC BX-D Transceiver (J9099B)

A small form-factor pluggable (SFP) 100-Megabit BX (bi-directional) "downstream" transceiver that provides 100 Mbps full-duplex connectivity up to 10 km on one strand of singlemode fiber.

Ports

1 LC 100BASE-BX10 port (IEEE 802.3ah Type 100BASE-BX10-D)
Duplex: full only

Physical characteristics

Dimensions: 2.7(d) x 0.55(w) x 0.48(h) in. (6.86 x 1.39 x 1.22 cm)
Weight: 0.04 lb. (0.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

Transmit wavelength: 1550 nm. Receive wavelength: 1310 nm.

Power consumption is 1.1 watt maximum.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9099B connects to the J9100B "upstream" transceiver, or to any IEEE-standard 100BASE-BX10-U ("upstream") device. (A 100-BX-D transceiver can only connect to a 100-BX-U product. You cannot connect two 100-BX-D transceivers together.)

Compatible products

HP X112 100M SFP LC BX-U Transceiver (J9100B)

HP X112 100M SFP LC BX-U Transceiver (J9100B)

A small form-factor pluggable (SFP) 100-Megabit BX (bi-directional) "upstream" transceiver that provides 100 Mbps full-duplex connectivity up to 10 km on one strand of singlemode fiber.

Ports

1 LC 100BASE-BX10 port (IEEE 802.3ah Type 100BASE-BX10-U)
Duplex: full only

Physical characteristics

Dimensions: 2.7(d) x 0.55(w) x 0.48(h) in. (6.86 x 1.39 x 1.22 cm)
Weight: 0.07 lb. (.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9100B connects to the J9099B "downstream" transceiver, or to any IEEE-standard 100BASE-BX10- D ("downstream") device. (A 100-BX-U transceiver can only connect to a 100-BX-D product. You cannot connect two 100-BX-U transceivers together.)

Transmit wavelength: 1310 nm. Receive wavelength: 1550 nm.

Power consumption is 1.1 watts maximum.

Compatible products

HP X122 1G SFP LC BX-D Transceiver (J9142B)

HP X122 1G SFP LC BX-D Transceiver (J9142B)

A small form-factor pluggable (SFP) Gigabit-BX (bi-directional) "downstream" transceiver that provides a full-duplex gigabit solution up to 10 km on one strand of singlemode fiber.

Ports

1 LC 1000BASE-BX10 port (IEEE 802.3ah Type 1000BASE-BX10-D)
Duplex: full only

Physical characteristics

Dimensions: 2.19(d) x 0.54(w) x 0.46(h) in. (5.57 x 1.37 x 1.18 cm)
Weight: 0.04 lb. (0.02 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

Transmit wavelength: 1490 nm. Receive wavelength: 1310 nm.

Power consumption is 1 watt maximum.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9142B connects to the J9143B "upstream" transceiver, or to any IEEE-standard 1000BASE-BX10-U ("upstream") device. (A 1000-BX-D transceiver can only connect to a 1000-BX-U product. You cannot connect two 1000-BX-D transceivers together.)

Compatible products

HP X122 1G SFP LC BX-U Transceiver (J9143B)

HP X122 1G SFP LC BX-U Transceiver (J9143B)

A small form-factor pluggable (SFP) Gigabit-BX (bi-directional) "upstream" transceiver that provides a full-duplex gigabit solution up to 10 km on one strand of singlemode fiber.

Ports

1 LC 1000BASE-BX10 port (IEEE 802.3ah Type 1000BASE-BX10-U)
Duplex: full only

Physical characteristics

Dimensions: 2.19(d) x 0.54(w) x 0.46(h) in. (5.57 x 1.37 x 1.18 cm)
Weight: 0.04 lb. (0.02 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C)
Operating relative humidity: 0% to 95%, noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)

Cabling

Cable type:
  • Single-mode fiber optic, complying with ITU-T G.652

Maximum distance:

  • 0.5-10,000 m (single-mode fiber)

Notes

Transmit wavelength: 1310 nm. Receive wavelength: 1490 nm.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the HP ProCurve BX Transceivers" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J9143B connects to the J9142B "downstream" transceiver, or to any IEEE-standard 1000BASE-BX10-D ("downstream") device. (A 1000-BX-U transceiver can only connect to a 1000-BX-D product. You cannot connect two 1000-BX-U transceivers together.)

Power consumption is 1 watt maximum.

Compatible products

HP MSM720/760/765 Additional 10 Access Point License (J9697A)

The additional AP license enables a controller to manage an additional 10 APs and can be used with the MSM720, MSM760, and MSM765zl controllers. Prior to v5.7, this license increments access control user sessions by 250.


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM720 Premium Mobility License (J9698A)

The Premium Mobility License provides advanced features such as increased VSC support,Teaming, and L3 Mobility Services


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM760/765 Additional 40 Access Point License (J9371A)

HP MSM760/765 Additional 40 AP License: Increases MSM76x capacity by 40 MSM APs & 250 access control sessions (v5.7 and later the maximum number of AC sessions are supported with the base model).


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP MSM760 Premium Mobility License (J9491A)

The HP MSM760 Premium Mobility License is used to upgrade a MSM760 Access Controller to a MSM760 Premium Mobility Controller.


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP 1-port Power Injector (J9407B)

The HP 1 Port Power Injector provides 802.3af PoE power for an access point in areas where using an AC power supply of a traditional PoE switch is inconvenient.

Physical characteristics

Dimensions: 5.5(d) x 2(w) x 1.3(h) in. (13.97 x 5.08 x 3.3 cm)
Weight: 1 lb. (0.45 kg)

Environment

Operating temperature: 32°F to 104°F (0°C to 40°C)
Operating relative humidity: 5% to 93%, noncondensing
Nonoperating/Storage temperature: -4°F to 158°F (-20°C to 70°C)
Nonoperating/Storage relative humidity: 5% to 95%, noncondensing
Altitude: up to 10,000 ft. (3 km)

Electrical characteristics

Voltage: 100-240 VAC
Current: 0.3/0.2 A
Frequency: 50/60 Hz
Notes: IEEE 802.3af compliant

Safety

UL 60950
EN 60950

Emissions

EN 55024
EN 55022 (CISPR 22) Class B with FTP Cabling
FCC Part 15, Class B with FTP cabling

Notes

The 1-port power converter has 1 AC power cord input, 1 RJ-45 10/100/1000 Mbps port for data coming from the network infrastructure, and 1 RJ-45 for data plus IEEE 802.3af-compliant PoE for Gigabit Ethernet to power the access point.

Compatible products

HP MSM710 Controller Rack Mounting Kit (J9404A)

The HP MSM710 Controller Rack Mounting Kit enables mounting of the HP MSM710 Access/Mobility controllers in a standard 19 inch rack.

Notes

Bracket Dimensions (L-shaped bracket)
  • Width 4.53 inches/1.18 inches
  • Height 1.74 inches
  • Thickness .12 inches

Compatible products

HP MSM710 Mobility Services Upgrade License (J9331A)

The HP MSM710 Mobility Services Upgrade adds the ultra fast layer 3 roaming to the HP MSM710 Access Controller; updating the features and performance to that of the HP MSM710 Mobility Controller.


This accessory currently doesn't have any detailed specifications. To learn more contact a HP Networking Expert.

Compatible products

HP X121 1G SFP RJ45 T Transceiver (J8177C)

HP X121 1G SFP RJ45 T Transceiver (J8177C)

A small form-factor pluggable (SFP) Gigabit copper transceiver that provides a full-duplex Gigabit solution up to 100 m on Category 5 or better cable.

Ports

1 RJ-45 1000BASE-T port (IEEE 802.3ab Type 1000BASE-T)
Duplex: full only

Physical characteristics

Dimensions: 2.71(d) x 0.54(w) x 0.55(h) in. (6.88 x 1.37 x 1.4 cm)
Weight: 0.06 lb. (0.03 kg)

Environment

Operating temperature: 32°F to 158°F (0°C to 70°C); with 100 LFM airflow over the SFP module
Operating relative humidity: 0% to 95% @ 75°F (25°C), noncondensing
Nonoperating/Storage temperature: -40°F to 185°F (-40°C to 85°C)
Nonoperating/Storage relative humidity: 0% to 95% @ 77°F (25°C), noncondensing
Altitude: up to 10,000 ft. (3000 km)

Cabling

Cable type:
  • 1000BASE-T: Category 5 (5E or better recommended), 100 Ω differential 4-pair unshielded twisted pair (UTP) or shielded twisted pair (STP) balanced, complying with IEEE 802.3ab 1000BASE-T

Maximum distance:

  • 100 m

Notes

Power consumption is nominally 1 watt.

For supported platforms and minimum software requirements to support this product, see the document titled "Support for the J8177C 1000Base-T Mini-GBIC" on the "ProCurve Mini-GBICs and SFPs" Manuals Web page.

The J8177C Gigabit copper mini-GBIC is not supported on dual-personality ports.

The J8177C is capable of 100 Mb operation. This is supported on only the HP ProCurve Switch 8200zl, 5400zl, and 6200yl Series using software version K.12.21 or later. Use the "auto-100" port setting to enable 100 Mb operation.

Important: The earlier J8177B does not support 100 Mb operation.

When used in the ProCurve Switch gl 20-Port 10/100/1000 Module (J4908A), the J8177C mini-GBIC can be installed in either the upper or lower mini-GBIC port, but will block access to the other port.

Compatible products

HP MSM Controller Series

Additional accessories

HP MSM720 Premium Mobility Controller (WW) (J9694A) accessories HP MSM760 Mobility Controller (J9420A) accessories HP MSM765 zl Mobility Controller (J9370A) accessories HP MSM720 Access Controller (WW) (J9693A) accessories HP MSM760 Access Controller (J9421A) accessories
HP MSM710 Mobility Controller (J9325A) accessories HP MSM710 Access Controller (J9328A) accessories HP MSM720 TAA Access Controller (J9695A) accessories HP MSM720 TAA Premium Mobility Controller (J9696A) accessories
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HP MSM Controller Series

HP Care Packs for HP Networking

HP MSM760 Mobility Controller
  • 3-year, parts only, global next-day advance exchange (UQ652E)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UQ653E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UQ654E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UQ656E)
  • 3-Year, 9x5 SW phone support, software updates (UQ615E)
  • 3-year, 24x7 SW phone support, software updates (UQ616E)
  • 1-year, post-warranty, parts only, global next-day advance exchange (UQ657PE)
  • 1-year, post-warranty, 4-hour onsite, 13x5 coverage for hardware (UQ658PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware (UQ659PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support (UQ661PE)
HP MSM765 zl Mobility Controller
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UQ601E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UQ602E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UQ604E)
  • 3-Year, 9x5 SW phone support, software updates (UQ617E)
  • 3-year, 24x7 SW phone support, software updates (UQ618E)
  • 1-year, post-warranty, 4-hour onsite, 13x5 coverage for hardware (HS511E)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware (HS512E)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support (HS513E)
  • 4-year, 4-hour onsite, 13x5 coverage for hardware (UQ605E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware (UQ606E)
  • 4-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (UQ608E)
  • 4-year, 24x7 SW phone support, software updates (UQ607E)
  • 5-year, 4-hour onsite, 13x5 coverage for hardware (UQ609E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware (UQ610E)
  • 5-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone (UQ612E)
  • 5-year, 24x7 SW phone support, software updates (UQ611E)
  • 1-year, 6 hour Call-To-Repair Onsite for hardware (HS515E)
  • 1-year, 24x7 software phone support, software updates (HS514E)
  • 1-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV086E)
  • 1-year, 24x7 software phone support, software updates + 4 hour hardware exchange (HV087E)
  • 3-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV088E)
  • 3-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV089E)
  • 4-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV090E)
  • 4-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV091E)
  • 5-year, 24x7 software phone support, software updates + Next Business Day Hardware Exchange (HV092E)
  • 5-year, 24x7 software phone support, software updates + 4 hour Hardware Exchange (HV093E)
HP MSM760 Access Controller
  • 3-year, parts only, global next-day advance exchange (UQ652E)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UQ653E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UQ654E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UQ655E)
  • 3-Year, 9x5 SW phone support, software updates (UQ613E)
  • 3-year, 24x7 SW phone support, software updates (UQ614E)
  • 1-year, post-warranty, parts only, global next-day advance exchange (UQ657PE)
  • 1-year, post-warranty, 4-hour onsite, 13x5 coverage for hardware (UQ658PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware (UQ659PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support (UQ660PE)
  • 3 Yr 6 hr Call-to-Repair Onsite (UW317E)
HP MSM710 Mobility Controller
  • 3-year, parts only, global next-day advance exchange (UN535E)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UN536E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UN537E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UN538E)
  • 3-Year, 9x5 SW phone support, software updates (UQ581E)
  • 3-year, 24x7 SW phone support, software updates (UQ582E)
  • 1-year, post-warranty, parts only, global next-day advance exchange (UN539PE)
  • 1-year, post-warranty, 4-hour onsite, 13x5 coverage for hardware (UN540PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware (UN541PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support (UN542PE)
  • 3 Yr 6 hr Call-to-Repair Onsite (UW328E)
HP MSM710 Access Controller
  • 3-year, parts only, global next-day advance exchange (UN639E)
  • 3-year, 4-hour onsite, 13x5 coverage for hardware (UN640E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware (UN641E)
  • 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UN642E)
  • 3-Year, 9x5 SW phone support, software updates (UQ583E)
  • 3-year, 24x7 SW phone support, software updates (UQ584E)
  • 1-year, post-warranty, parts only, global next-day advance exchange (UN643PE)
  • 1-year, post-warranty, 4-hour onsite, 13x5 coverage for hardware (UN644PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware (UN645PE)
  • 1-year, post-warranty, 4-hour onsite, 24x7 coverage for hardware, 24x7 software phone support (UN646PE)
  • 3 Yr 6 hr Call-to-Repair Onsite (UW331E)
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HP Networking Services

Services that add value to your business

The warranties on HP Networking products provide a robust foundation for ongoing network support, but many customers have advanced support needs. Today's enterprise businesses, regardless of their size, are under increasing pressure to reduce the cost and complexity of supporting their network infrastructures. Demand for new services from businesses and their end users is constantly increasing. HP offers an affordable, comprehensive portfolio of networking services for organizations of all sizes. HP has a unique services advantage you can benefit from, and HP is the only vendor in the IT industry that can provide integrated and consistent support for your entire technology infrastructure worldwide, including networking, servers and storage, and imaging and printing, as well as desktop and mobile computing, to help you grow your business with expert support that is affordable, personal, and scaled to your needs. HP Networking's implementation and design centers simplify your network planning, while HP Technology and Enterprise Services deliver choice and flexibility.

HP provides a full range of custom services to meet the end-to-end networking needs of our customers. HP Network Lifecycle Services form the core foundation of network consulting, assessments, planning, design, integration, deployment, and management. They are available as standalone services or can be crafted to deliver solutions across the services portfolio, spanning network performance, network security and risk management, global deployment, data center networking, wireless LAN/mobility, and Unified Communications and Collaboration.

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Additional Support and Services

To get more details about the HP Services available in your country, please visit Networking Services

Please check the availability of these service in your respective countries.

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